| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 41 |
| Technical Name |
poa_helpdesk_related_tickets |
| License | LGPL-3 |
| Website | https://clickpoa.odoo.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 41 |
| Technical Name |
poa_helpdesk_related_tickets |
| License | LGPL-3 |
| Website | https://clickpoa.odoo.com |
ClickPOA • Odoo 19 Module
Helpdesk Related Tickets
Link related helpdesk tickets together — spot patterns, escalate smartly
Link Tickets
Manually or automatically link tickets that share the same root cause.
Pattern Detection
Spot recurring issues across your ticket base before they become incidents.
Related Ticket View
See all linked tickets from a single panel on any ticket.
Smart Escalation
Escalate a group of related tickets together with one action.
Notification Sync
Updates to a parent ticket optionally notify all linked tickets.
Free to Use
Open source LGPL-3 — use, modify and share freely.
1Copy the poa_helpdesk_related_tickets folder into your Odoo addons directory.
2Restart the Odoo server and update the apps list.
3Search for Helpdesk Related Tickets and click Install.
Need help or a customisation?
clickpoadigital@gmail.com
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