In standard Odoo Point of Sale, the Self-Order interface provides a single General Note field at the checkout step - covering the entire order. When a customer has different special requests for different items this single field creates confusion for kitchen and fulfillment staff because there is no way to know which instruction belongs to which product.

• Only one note for the whole order - no per-item instructions
• Staff cannot tell which special request belongs to which product
• Errors in fulfillment when a customer has multiple different requests
• Customers leave the note field blank out of confusion - requests never reach staff
• Restaurants, clothing shops, and retailers with custom-preparation items are most affected

This module adds an inline note input directly below each product name in the Self-Order cart. Customers type their specific instruction for that item - "please gift wrap", "remove price tag", "no onion", "extra sauce" - right on the cart page before confirming. Each note is stored as the standard customer_note on the order line and appears in the POS backend highlighted in orange, attached to the exact product it belongs to. Zero configuration required - install the module and notes appear in the cart automatically.

QR Menu + Ordering

Customers scan a QR code, select products, and arrive at the cart page on their own device. Each item shows a note input below the product name. They fill in per-item instructions - then tap Order to confirm. Notes reach the POS immediately.

Kiosk

Customers build their order at a fixed kiosk station and proceed to the cart. Each item shows an inline note field. They type any special preparation requests per item - then confirm the order. Notes appear on the corresponding orderlines in the POS register.

QR Menu (read-only) does not include a cart or ordering flow, so line notes are not applicable in that mode.

Clothing Retail

Customers add notes like "please gift wrap" on one item and "remove the price tag" on another - each instruction is tied to the correct product so staff handle them without confusion.

Restaurants

Diners leave notes like "no onion" on a burger and "extra sauce on the side" on a steak - the kitchen receives each note attached to the right dish, not buried in a single shared message.

Cafes & Bakeries

A customer orders two coffees and notes "oat milk, no sugar" on one and "double shot, no foam" on the other - baristas see each note next to its order line in the POS register.

Hotel Room Service

Guests ordering via QR code add individual preparation notes per dish - the kitchen fulfills each item exactly as requested without staff needing to interpret a single ambiguous general note.

Canteens & Cafeterias

Students or staff note dietary restrictions per item at a self-service kiosk - allergy information is tied directly to the product it affects, not lost in a general order note.

Gift & Specialty Shops

Customers ordering multiple gift items at a kiosk add individual wrapping or engraving notes per product - each instruction reaches the correct station without staff manually sorting requests.

Fewer Fulfillment Errors

Each special request is attached to the exact product it refers to - staff always know which instruction belongs to which item, dramatically reducing preparation mistakes and returns.

More Personalized Service

Customers feel confident their specific requests are captured correctly - increasing satisfaction scores and the likelihood of returning to use self-order again.

Faster Staff Processing

Staff see each note inline on the orderline in the POS register - no need to read a long general note and guess which instruction applies to which item. Preparation is faster and more confident.

Works with Any Product Type

Line notes work for food, beverages, clothing, gifts, electronics, or any product sold through the self-order interface - a single module improves the experience across every industry vertical.