| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) |
| Lines of code | 587 |
| Technical Name |
psai_portal_helpdesk |
| License | LGPL-3 |
| Website | https://www.easi-soft.fr/ |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) |
| Lines of code | 587 |
| Technical Name |
psai_portal_helpdesk |
| License | LGPL-3 |
| Website | https://www.easi-soft.fr/ |
Portal Helpdesk Client
Give your portal customers a true Kanban experience on Helpdesk tickets.
Inspired by Odoo's project_sharing pattern - applied to Helpdesk. Drag-and-drop, secured chatter and team-level access control, all without burning an internal user license.
The portal helpdesk view that frustrates your customers
- Default
/my/ticketsshows a flat list - no Kanban, no drag-and-drop. - Customers cannot move tickets between stages or set their own priorities.
- The chatter is open by default, with no protection on closed tickets.
- Sharing access requires either an internal license or a custom development.
Embedded Kanban with drag-and-drop
Portal collaborators move tickets between stages, change priorities, add tags - just like your internal team.
What you get out of the box
| helpdesk.collaborator model | Declare portal collaborators per Helpdesk team, in one click from the team form. |
| Kanban / List / Form | Three view types embedded in the portal, switchable from the breadcrumb bar. |
| Drag-and-drop | Move tickets between stages with the same fluidity as in the backend. |
| Secured chatter | Composer disabled on closed tickets. No more orphan messages on resolved tickets. |
| Mark as done | A dedicated portal action lets collaborators close tickets without touching the backend. |
| Per-team security | ir.rule records ensure each collaborator only sees the tickets of their assigned teams. |
Why customers love this module
No internal license cost
Portal collaborators get a backend-class experience without consuming a paid internal seat.
Stronger relationships
When customers can manage their own tickets, your support team focuses on what matters.
Bulletproof security
Built on Odoo's standard ACL + ir.rule records. Audited security model, zero surprises.
Technical details
Odoo 19 • Helpdesk Enterprise
Dependencies: helpdesk, portal, web, mail
License: LGPL-3 • Author: PSAI Informatique
About PSAI Informatique
PSAI Informatique is an Odoo publisher and integrator. We design business modules to streamline our customers' workflows. Find more on easi-soft.fr.
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