$ 490.00
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Technical Name |
quality_control_capa |
| License | OPL-1 |
| Website | https://github.com/tuneman69/AZMC |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Technical Name |
quality_control_capa |
| License | OPL-1 |
| Website | https://github.com/tuneman69/AZMC |
QMS CAPA & Customer Complaint Management
Full-lifecycle CAPA for Odoo 19 - Customer Complaints, Quality Alerts, 8D Reports, and Lessons Learned
Standards Compliance
ISO 9001:2015
Clauses 8.7 (nonconforming outputs), 10.2 (corrective action), 10.3 (continual improvement)
IATF 16949:2016
Clauses 10.2.3 (problem solving), 10.2.4 (error-proofing), 10.2.6 (customer complaint escalation)
AS 9100D
Clauses 8.7.1 (nonconforming outputs), 10.2 (customer notification), 10.3 (lessons learned)
Key Features
Customer Complaint Tracking
Auto-numbered complaints (CC-XXX). Capture origin, customer, RMA/claim number, part data, qty defective, containment actions, and closure in one structured form.
Quality Alert System
Issue Quality Alerts (QA-XXX) directly from complaints. Disposition workflow: Pending, Scrap, Rework, Return to Vendor, or Use As-Is. Expiry tracking and Quality Manager approval gates.
8D Problem Solving Reports
Structured 8-discipline reports (8D-XXX) linked to complaints and alerts. Full D1-D8 coverage: team, problem definition, containment, root cause, corrective actions, verification, and prevention.
Lessons Learned Register
Capture institutional knowledge from every CAPA event. Searchable library for PFMEA updates, control plan revisions, and new design reviews across the organization.
Cross-Module Traceability
Full bidirectional traceability from Complaint to Quality Alert to 8D Report to Lesson Learned. Every record shows links to related documents with smart counters.
Metrics and Dashboard
Built-in CAPA metrics dashboard. Monitor complaints by status, average closure time, repeat defect rate, top defect part numbers, and corrective action effectiveness.
Evidence and Traceability
Attach photos, inspection reports, and signed authorizations to Quality Alerts. Evidence organized by traceability type for complete audit-ready documentation packages.
Automated Notifications
Automatic email notifications when Quality Alerts are issued. Templates aligned with customer-specific requirements for automotive and aerospace primes.
CAPA Lifecycle Workflow
Module Screenshots
Field Reference
Customer Complaint Fields
| Field | Type | Description |
|---|---|---|
| Complaint Number | Char (auto) | Auto-generated CC-XXX sequential identifier |
| Complaint Origin | Selection | External (Customer) or Internal (Manufacturing) |
| Customer | Many2one | Linked Odoo partner (res.partner) |
| Customer Claim / RMA | Char | Customer RMA or claim reference number |
| Part Number | Char | Affected part number as shipped |
| Qty Defective | Integer | Number of defective units reported |
| Assigned To | Many2one | Quality engineer or manager responsible |
| Details of Problem | Text | Full problem description: what, where, how many |
| Immediate Containment | Text | Steps taken immediately to protect the customer |
| Status | Selection | New to QA Created to 8D Created to Closed |
Quality Alert Fields
| Field | Type | Description |
|---|---|---|
| Alert Number | Char (auto) | Auto-generated QA-XXX sequential identifier |
| Disposition | Selection | Pending / Scrap / Rework / Return to Vendor / Use As-Is |
| Qty Total / Qty Defective | Integer | Universe quantity and confirmed defective count |
| Issue Date / Expiry Date | Date | Alert validity period (default 30 days) |
| Authorization Ref | Char | ECN, deviation, or engineering change reference |
| Signed Authorization | Binary | PDF upload for quality manager sign-off |
| Photos / Evidence | One2many | Attachments: photos, reports, inspection documents |
Technical Details
- Module Name: quality_control_capa
- Version: 19.0.1.0.0 (Odoo 19 native)
- Models: quality_control_capa.complaint, quality_control_capa.alert, quality_control_capa.8d, quality_control_capa.lesson
- Dependencies: base, mail (no extra modules required)
- License: OPL-1 (Odoo Proprietary License v1)
- Installation: On-Premise Odoo 19.0 - Works with Community and Enterprise editions
Why T&M Consulting CAPA?
Built by quality professionals for quality professionals. This is a purpose-built CAPA workflow that mirrors what automotive and aerospace quality engineers actually do every day. The Customer Complaint to Quality Alert to 8D to Lessons Learned chain mirrors mandatory corrective action required by Ford Q1, GM BIQS, Stellantis SQMS, and Nadcap auditors.
Every field and workflow step was designed around actual customer-specific requirements (CSRs) and expectations for IATF 16949 and AS 9100D surveillance audits.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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