POS Refund Approval
Stop unauthorised refunds. Enforce a real-time manager-approval workflow directly inside your Point of Sale — no extra tools, no page reloads.
Everything you need. Nothing you don't.
Six tightly integrated features that work together out of the box.
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🔐
Approval Gate in POS
Cashiers without refund rights are blocked
from processing refunds until a manager approves — all without leaving the POS screen.
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💬
Discuss DM
Notification
A rich HTML message — including a product
table and refund total — is sent instantly to the approver's Odoo Discuss inbox.
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⚡
Real-time Push to POS
Once the manager approves, the cashier's
POS receives a live bus notification and the refund proceeds automatically — zero manual refresh.
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🔑
Signature Integrity
Check
A SHA-256 hash of the refund lines is
stored at request time and re-verified at claim time, ensuring no tampering between approval and
execution.
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📋
Full Backend
Visibility
List, Kanban, and Form views under POS →
Refund Requests. Colour-coded by state. Inline Approve/Reject buttons for the assigned approver.
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📊
Graph & Pivot
Reporting
Track refund volumes and amounts by month
under POS → Reporting → Refunds. Stacked bar chart by status with a companion pivot table.
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The entire approval cycle in one screen
The cashier never leaves the POS. The manager can approve from anywhere.
When a cashier without the Allow Refund permission taps Refund in the Ticket Screen, the module intercepts the action and launches the approval flow inline. A manager is selected, notified via Odoo Discuss DM, and can approve or reject from any surface. Once approved, a live bus event pushes the decision to the cashier's POS and the refund executes immediately — the approval is then marked Claimed to prevent reuse.
| Product Qty Unit Price Subtotal |
| Wireless Keyboard 1 € 49.99 € 49.99 |
| USB-C Cable 2 € 12.50 € 25.00 |
| Refund Total € 74.99 |
Up and running in under 2 minutes
Install the module, configure approvers, then test a refund.
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1
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Install the
module
No configuration required after
install
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Go to Apps, search for POS Refund Approval, and click Install. The module activates immediately with no restart needed. All new menu items and views are available under Point of Sale as soon as installation completes.
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2
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Configure
approvers per POS
POS → Configuration → Settings →
Payments section → Refund Approvers
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Navigate to POS → Configuration → Settings and scroll to the Payments section. Under Refund Approvers, add one or more employees. Each employee must have a linked Odoo user account so they can receive Discuss DMs and action requests.
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👤 Who can be an
approver?
Any employee with a linked Odoo
user account. Multiple approvers can be added per POS — the cashier selects one at request
time.
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🔐 Who needs the
flow?
Any cashier
without the Allow Refund POS access right. Users with that right
bypass the flow and refund directly.
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3
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Done — test a
refund
Open the POS with a cashier who
lacks the Allow Refund flag
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Open your POS session with a cashier who does not have the Allow Refund permission. Navigate to the Ticket Screen, select an order, choose lines to refund, and tap Refund. The approval popup will appear — select an approver, and observe the full flow end-to-end.
| Pending Request created, awaiting approver action |
| Approved Approver approved — bus event dispatched to POS |
| Claimed Refund executed in POS — approval consumed, cannot be reused |
| Rejected Approver rejected — cashier notified, refund blocked |
Manage and monitor every refund request
Full backend visibility with list, kanban, graph, and pivot views under POS.
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📋 POS → Refund Requests (List)
Colour-coded rows
by state. Inline Approve/Reject action buttons visible to the assigned approver only.
Sortable by date, amount, cashier,
approver, or status
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🗂 POS → Refund Requests (Kanban)
Cards grouped by
state column. Drag-and-drop state changes. Quick approve/reject from the card.
At-a-glance view of pending queue
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📊 POS → Reporting → Refunds (Graph)
Stacked bar chart
of refund amounts by month, broken down by status (Approved, Rejected, Pending).
Identify trends and peak refund
periods
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Developed & maintained by Softberry Tech
Odoo 19.0 · Version 19.0.1.0.0 · Category: Point of Sale
🔒 License: OPL-1Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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