Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
Lines of code | 213 |
Technical Name |
sh_helpdesk_ticket_merge_ent |
License | OPL-1 |
Website | https://www.softhealer.com |
Versions | 13.0 14.0 15.0 16.0 17.0 18.0 19.0 |



















Merge Helpdesk Support Tickets

When there is the same support ticket of same client it's easy to merge them using this module. You can merge tickets as well as create a new ticket while merging ticket.
Features

- You can merge multiple support tickets to selected tickets.
- Easy to merge same clients tickets and create new ticket.
- Easy to manage multiple tickets.
Go to the 'Tickets', Select records, Go to the action and press 'Merge Tickets'.

If you try to merge different customers tickets then this error will appears.

Select records, Go to the action and press 'Merge Tickets'.

After that one wizard opens, Select ticket in which you want to merge selected tickets.

Select a 'Create a New Ticket' if you want to make new ticket & merge.

New ticket created with merge ticket, You can see all merged ticket in smart button, Click on that smart button to see all merged ticket.

Merged tickets list view.

Version 19.0.1 | Released on : 25th August 2025
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online)
- Yes, to test this module, please contact us at sales@softhealer.com.
- Please contact us at sales@softhealer.comto request customization.
- Yes, we provide free support for 365 days from the date of purchase.
- Yes, you will receive lifetime free updates for the version of the module you purchased.
- No, there is no need to install any additional libraries.
- Yes, for version 12 and above, you need to purchase the module separately for each version you intend to use.
- No, exchanges or refunds are not allowed. Please make sure to select the correct version before purchasing.
- You can contact us at support@softhealer.com for language translation support. We use Google Translator tools to provide translations in multiple languages, so the accuracy may vary. We welcome your suggestions to help improve translations.
Multi-Languages







Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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