Helpdesk Pro - Enterprise Support Ticket System
by Soft Magic Company https://www.soft-magic.com$ 499.00
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Invoicing (account) • Website (website) |
| Lines of code | 5075 |
| Technical Name |
sm_helpdesk_pro |
| License | LGPL-3 |
| Website | https://www.soft-magic.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Invoicing (account) • Website (website) |
| Lines of code | 5075 |
| Technical Name |
sm_helpdesk_pro |
| License | LGPL-3 |
| Website | https://www.soft-magic.com |
Helpdesk Pro
The Ultimate Enterprise Support System for Odoo 19
Premium Capabilities
SLA Management Engine
Never miss a deadline. Configure complex SLA policies based on priority, team, and customer tiers. Track response and resolution times with precision.
Smart Automation
Automate repetitive tasks. Auto-assign tickets, trigger email follow-ups, and escalate critical issues without human intervention using our visual rule builder.
Why Upgrade to Pro?
Multi-Team Support
Create specialized teams (Sales, Tech, Billing) with unique workflows and email aliases.
Integrated Live Chat
Convert website visitors into tickets instantly. Full chat history preserved.
CSAT Surveys
Measure customer happiness automatically after every ticket resolution.
Knowledge Base
Deflect tickets with a self-service help center article library.
Time Tracking
Track billable hours per ticket and generate timesheet invoices.
Customer Portal
Give customers a dedicated space to track and reply to their tickets.
Enterprise License
One-time payment ⢠Lifetime updates
Soft Magic Company
www.soft-magic.com
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