Helpdesk Pro - Enterprise Support Ticket System
by Soft Magic Company https://www.soft-magic.com$ 499.00
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Invoicing (account) • Website (website) |
| Lines of code | 5075 |
| Technical Name |
sm_helpdesk_pro |
| License | LGPL-3 |
| Website | https://www.soft-magic.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Invoicing (account) • Website (website) |
| Lines of code | 5075 |
| Technical Name |
sm_helpdesk_pro |
| License | LGPL-3 |
| Website | https://www.soft-magic.com |
Helpdesk Pro
Enterprise Support Ticket System for Odoo 19
Why Choose Helpdesk Pro?
Complete customer support solution with SLA management, knowledge base, live chat, and powerful automation. Everything you need to deliver exceptional customer service.
Ticket Management
Smart Tickets
Create, assign, and track support tickets with customizable stages and priorities.
Team Management
Organize agents into teams with automatic ticket assignment and load balancing.
SLA Tracking
Define response and resolution time targets with automatic escalation.
Analytics
Comprehensive reporting on ticket volume, response times, and agent performance.
Email Integration
Convert incoming emails to tickets automatically with smart routing.
Automation Rules
Automate ticket assignment, escalation, and notifications based on conditions.
Knowledge Base
- Organize articles by categories
- Rich text editor with images
- Public and internal articles
- Search functionality
- View tracking and analytics
- Related articles suggestions
Live Chat
- Website chat widget
- Visitor tracking
- Chat-to-ticket conversion
- Canned responses
- File sharing
- Chat history
Customer Portal
- Submit and track tickets
- View ticket history
- Access knowledge base
- Update profile information
- Download attachments
- Customer satisfaction surveys
Complete Feature Set
Multi-team support | SLA policies with escalation | Knowledge base with categories | Live chat integration
Customer portal | Email integration | Canned responses | Time tracking and billing
Customer satisfaction surveys | Automation rules | Ticket merging and splitting | Custom fields
Pricing
$499
One-time payment - Lifetime license
Includes:
Complete helpdesk solution | Unlimited tickets and agents | All features included
1 year free updates | 90 days email support | Full source code
Soft Magic Company
www.soft-magic.com
Please log in to comment on this module