Answer Common Visitor Questions Automatically
Website ChatBot adds a floating chat bubble to your Odoo website. Visitors can click suggested questions or type their own message, and the bot replies using the Q&A rules configured in the backend.
No-Code Q&A Setup
Create questions, keywords and rich text answers from the backend without writing code.
Suggested Questions
Show up to 10 active suggested questions inside the chat panel so visitors can get answers faster.
Keyword Matching
The chatbot matches visitor messages against configured keywords and exact question text.
Multi-Website Ready
Assign a chatbot to selected websites or leave the website field empty to show it globally.
Custom Messages
Set a welcome message and fallback message for questions that do not match any Q&A rule.
Backend Tags
Use colored tags to organize Q&A entries by category, such as Sales, Support or Pricing.
Simple FAQ Chat Workflow
Configure once and let website visitors get quick answers.Install
Install the module on an Odoo website database.
Create Bot
Open Website Configuration and create a chatbot record.
Add Q&A
Add questions, matching keywords and answers.
Chat
Visitors use the floating chatbot from the website frontend.
Backend Setup and Website Chatbot Result
The screenshots below show the complete flow: open the chatbot menu, configure Q&A rules, and let visitors use the chatbot from the website frontend.
Website administrators can access Chatbot and Chatbot Tags directly from Website Configuration.
Active Q&A lines are used as suggested questions, and keywords help match visitor messages to the right answer.
Each Q&A line supports question text, comma-separated keywords, tags, active status and a rich text answer.
Website visitors see a floating chat panel with suggested questions and instant replies from configured Q&A rules.
1. Install the module.
2. Go to Website > Configuration > Chatbot.
3. Create a chatbot and set the welcome and fallback messages.
4. Leave Websites empty to show the bot on all websites, or select specific websites.
5. Add Q&A lines with Question, Keywords and Answer.
6. Open the website frontend and click the chat bubble.
7. Click a suggested question or type a keyword such as price, support, demo or quotation.
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) |
| Lines of code | 360 |
| Technical Name |
sm_website_chatbot |
| License | OPL-1 |
| Website | https://apps.odoo.com/apps/modules/browse?author=Steven Marp |
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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