Warranty Portal Manager

$ 79.84

v 19.0 Third Party

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Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	• Discuss (mail) • Inventory (stock) • Invoicing (account) • Repairs (repair) • Sales (sale_management)
Lines of code	2813
Technical Name	`sp_warranty_portal_manager`
License	OPL-1
Website	https://speeduplight.com/

Warranty Portal Manager

Complete warranty lifecycle management with customer self-service

Auto-create warranties on sale confirmation, let customers submit claims via magic-link portal, manage approvals with SLA tracking, and auto-generate repair orders, replacements, or credit notes.

Comprehensive Warranty Management Solution

Stop managing warranty claims manually. This module automates the entire warranty lifecycle — from creation at sale confirmation through to claim resolution — while giving customers a frictionless self-service portal experience. Built for Odoo 19, compatible with both Community and Enterprise editions.

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Auto-Create Warranties

Automatically generate one warranty per unit when sales orders are confirmed. No manual data entry required.

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Magic Link Portal

Customers access their warranty with zero login required. Each warranty gets a unique secure token — no password management needed.

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Claim Workflow

Submitted → Under Review → Approved / Rejected. Complete audit trail with decision timestamps and user attribution.

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SLA Tracking

Configurable SLA deadline per warranty. Overdue open claims are automatically flagged as breached — visible on the claims list.

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Multi-Resolution

Repair, Replace, or Refund. On approval, the module auto-creates a repair order, return + delivery pickings, or a credit note.

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QR Code & Warranty Card

Auto-generated QR code per warranty encodes the portal URL. Customers scan and land directly on their warranty page.

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Automated Email Notifications

5 built-in email templates: warranty created, claim approved, claim rejected, expiry reminder (configurable days), and warranty reactivated. All include the magic portal link.

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Multi-Company Ready

Full data isolation between companies. Each company sees only their warranties and claims. Cron jobs run per company with no cross-company leakage.

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Scheduled Tasks

Two daily cron jobs: one sends expiry reminder emails 30 days before warranty end, the other auto-expires warranties past their end date.

See It In Action

1 Product Warranty Configuration

Enable warranty on any product. Check "Has Warranty", set duration in months. Every confirmed sale order line for this product auto-creates a warranty record.

2 Auto-Create Warranty from Sale Order

Confirm the sale order — one warranty created per unit. Smart button on the sale order shows the warranty count. Warranty created email with portal link is sent to the customer automatically.

3 Warranty List — Backend View

Full warranty list for staff. Filter by status, product, customer, or company. Color-coded badges show Active, Claimed, Expired, and Cancelled warranties at a glance.

4 Warranty Form Detail with QR Code

Complete warranty record: customer, product, serial/lot number, start and end dates, unique portal token, auto-generated QR code for physical warranty cards, and a claim history tab showing all past claims.

5 Customer Portal — Magic Link Access

Customer clicks magic link from email — lands directly on their warranty page. No login, no password. View warranty status, validity dates, past claims, and submit a new claim — all in one place.

6 Claim Submission Form

Customer selects claim type, describes the issue, and optionally uploads photos or documents. On submit, the claim appears in the backend immediately for staff to review.

7 Claims List with SLA Breach Indicator

Manager sees all claims in one list. Red badge flags SLA breaches on open claims past their deadline. Filter by status or SLA breach. Click any claim to review, approve, or reject with full customer context.

8 Claim Approval with Resolution Type

Approve and pick resolution in one step. Repair → repair order created. Replace → return + delivery pickings created. Refund → credit note created. Customer receives an approval or rejection email with resolution notes.

9 Auto-Generated Resolution Document

On approval, the relevant Odoo document is created and linked automatically. Smart button on the claim shows the repair order, return picking, or credit note. No manual document creation needed.

10 Automated Email Notifications

5 built-in email templates fire automatically: warranty created (with portal link), claim approved, claim rejected, 30-day expiry reminder, and warranty reactivated. Each customer email includes the magic link for one-click portal access.

Typical Workflow

Sale & Warranty

Customer buys product. Warranty auto-created on sale confirmation. Email with portal link sent to customer.

Customer Issue

Issue occurs. Customer opens portal via magic link from their email. No login needed.

Submit Claim

Select claim type, describe issue, upload photos or documents. Claim submitted via portal.

Staff Review

Manager opens claim in backend. Reviews details and attachments. Moves to "Under Review".

Decide & Act

Approve with resolution type (Repair / Replace / Refund) or reject. Odoo documents auto-created on approval.

Customer Notified

Email sent with approval or rejection decision and resolution notes. Customer can revisit portal to view claim history.

Powerful Features

Warranty Lifecycle Management

✓Auto-create 1 warranty per unit from sale orders
✓Configure warranty duration per product (days, months, or years)
✓Track warranty states: Active → Claimed → Expired → Cancelled
✓Cancel warranties; staff can reactivate if still within validity period
✓Customers can request reactivation directly from the portal
✓Support for serial numbers and lot tracking

Customer Portal Features

✓Magic-link access — no login, no passwords
✓View warranty details, status, and validity dates
✓Submit claims with description and file attachments
✓View current claim state and past claim history
✓Request warranty reactivation from portal
✓Fully responsive mobile-friendly design

SLA & Breach Tracking

✓Configurable SLA days per warranty (default: 3 days)
✓SLA deadline auto-calculated from claim submission date
✓SLA breached flag computed on open claims past their deadline
✓Breach visible on claims list — prioritize urgent claims at a glance

Claim Management Workflow

✓Customer submits claim via portal — appears in backend immediately
✓Staff moves claim to "Under Review" when processing begins
✓Approve or reject with resolution notes
✓Auto-generate repair orders, replacement pickings, or credit notes on approval
✓Customer emailed on approval or rejection with resolution notes
✓Race-condition protection — DB row lock prevents duplicate claim submission
✓Full audit trail: who decided, when, what resolution

Email Notifications (5 Templates)

✓Warranty created — sent to customer with portal magic link
✓Claim approved — sent with resolution details
✓Claim rejected — sent with rejection notes
✓30-day expiry reminder — sent by daily cron job
✓Warranty reactivated — includes link to submit a new claim

Reporting & Analytics

✓View all warranties and claims by status
✓Filter by product, customer, date range, company
✓Group by claim type, resolution type, or user
✓Printable warranty card report with QR code

Security & Access Control

✓Two roles: Warranty User (read + create) and Warranty Manager (full access)
✓Full claim audit trail — who decided, when, what resolution
✓Company-specific data isolation
✓Unique secure token per warranty for portal access

Multi-Company Features

✓Full company separation — each company sees only their data
✓Cron jobs run per-company independently
✓User company assignment controls data visibility
✓No cross-company data leakage

Why Choose This Module?

Zero Manual Work

Warranties created automatically on sale confirmation. Cron jobs run daily for expiry reminders and auto-expiration. Resolution documents created on approval. Your team focuses on decisions, not data entry.

Better Customer Experience

Customers access their warranty anytime via magic link — no login, no support call needed. Self-service claim submission and claim history visibility reduces inbound support queries.

Complete Visibility

Know exactly who claimed what, when it was submitted, who reviewed it, and what decision was made. Full audit trail with decision timestamps and user attribution for compliance and accountability.

Smart Multi-Company

Built for groups with separate legal entities. Each company sees only their own warranties and claims. Cron jobs run independently per company. No accidental cross-company data visibility.

Built on Odoo Standards

Uses standard Odoo models, mail thread, activity mixin, sequences, and access control. Integrates cleanly with Sale, Stock, Repair, and Accounting. No custom database tables outside the module.

Technical Specifications

Version 19.0.1.1.0	Odoo Compatibility Odoo 19.0+	Edition Support Community & Enterprise	License OPL-1
Dependencies sale_management, sale_stock, stock, repair, account, mail, portal

Standard Odoo Architecture

Uses Odoo ORM, mail.thread, mail.activity.mixin, ir.sequence, and standard security groups. Integrates with Sale, Stock, Repair, and Accounting modules using native Odoo patterns. No external dependencies or custom database modifications.

Works With Community & Enterprise

Full compatibility with both Odoo Community and Odoo Enterprise editions. Same features, same functionality on both.

Perfect For These Industries

💻 Electronics & Tech Laptops, phones, appliances, IoT devices. Track hardware issues with serial number support.	🛒 E-Commerce & Retail Multi-product, high-volume operations. Manage warranties across multiple companies with full data isolation.	🏭 Manufacturing B2B warranty management with serial/lot tracking. Repair order creation integrated with Odoo Repair.
🚗 Automotive & Parts Extended warranties, multiple claim types, full traceability. Serial/lot tracking for parts.	⚙ Equipment & Machinery High-value items with extended warranties. Detailed repair tracking and full claim documentation.

Get Started in 4 Steps

Up and running in under 10 minutes. No code required.

Install Module

Go to Apps → search Warranty Portal Manager → click Install.

All dependencies (sale, stock, repair, account, portal) install automatically. Activate developer mode first if needed (Settings → General → Activate Developer Mode).

Enable Warranty on Products

Open any product → go to the Warranty tab → check Has Warranty → set duration in months.

Tip: Enable Tracking by Serial Number on the product if you want per-unit warranty tracking.

Assign User Roles

Go to Settings → Users → open each staff member → under Warranty, assign:

• Warranty / User — view & create
• Warranty / Manager — full access (approve, reject, cancel)

For multi-company setups, set the user’s Allowed Companies before assigning roles.

Confirm Your First Sale

Create a sale order with a warranty-enabled product → click Confirm.

One warranty is auto-created per unit. The customer receives an email with a magic portal link. View warranties via the smart button on the sale order or under Warranty → Warranties.

Optional: Go to Settings → General Settings → Warranty to configure:
• Require Partner Email — block sale confirmation if customer has no email
• Expiry Reminder Days — set 0 to disable reminders, or any number of days before expiry

FREE 90 DAYS SUPPORT

Speeduplight will provide "FREE 90 Days Support" for any doubt, queries, and bug fixing (excluding data recovery) or any type of issues related to this module. This is applicable from the date of purchase.

What's Included

✓Installation support and configuration
✓Bug fixes and troubleshooting
✓Queries and clarifications
✓Email & ticket support — response within 24 hours

Our Odoo Services

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Consulting

Expert guidance on warranty strategy, process optimization, and Odoo best practices tailored to your business.

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Development

Custom module development, feature enhancements, and custom workflows built specifically for your requirements.

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Migration

Seamless migration from legacy systems to Odoo. Data mapping, testing, and deployment support.

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Support

Bug fixes, troubleshooting, and ongoing maintenance for your Odoo instance. Response within 24 hours.

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Integration

Connect Odoo with your existing systems. API integration and third-party platform connectors.

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Training

Training programs for your team — from basic Odoo usage to advanced module customization.

Need Help? Contact Us

Have questions about Warranty Portal Manager? Need custom development or integration support? Our team is here to help.

✉️ contact@speeduplight.com

🌐 www.speeduplight.com

Response within 24 hours · Expert team · Free consultation