One Beautiful Inbox for Every WhatsApp Conversation
Manage customer conversations, agents, labels, attachments and connected Odoo business records from a fast, responsive workspace inspired by WhatsApp Web.
Conversations, Messages and Customer Context Together
Switch conversations instantly, read complete history and act on customer information without leaving the inbox.

Everything Agents Need in One View
Unified Conversations
Last message, unread count, status, agent, labels and pinned chats at a glance.
Powerful Search
Search by customer, number, company, message content or conversation tag.
Status & Labels
Track New, In Progress, Pending, Awaiting Response and Closed conversations.
Agent Ownership
Assign conversations with native channel membership and a complete audit history.
Filter, Assign and Open Odoo Records
Agents can focus their queue and jump directly to the related customer, opportunities, quotations, orders, invoices and support tickets.
- Status and agent filters
- Pinned priority conversations
- Assignment and release controls
- Clickable business counters
- Contact details and activity history

Rich WhatsApp Messaging
- Send and receive complete message history
- Sent, delivered and read indicators
- Image preview with full-screen viewer
- Download documents with original filenames
- Inline audio and video playback
- Drag-and-drop and multi-file upload
- Browser voice-message recording
- Recording timer and one-click voice send
- Automatic latest-message scrolling
- Provider-aware Meta and ApiChat delivery
Designed for Every Screen
A focused conversation workflow from desktop to mobile.
Find the Chat
Search, filter or select an unread conversation.
Take Ownership
Assign the agent and set conversation status.
Reply Richly
Send text, files, images, videos or voice.
Act in Odoo
Open the related sales, CRM or support record.
Technical Information
| Specification | Details |
|---|---|
| Odoo Version | 19.0 Enterprise |
| Technical Name | ss_whatsapp_inbox |
| Core Integration | Odoo Enterprise WhatsApp / Meta Cloud API |
| Optional Provider | ApiChat-compatible when its addon is installed |
| License / Price | OPL-1 / USD 60.00 |
Professional Odoo Services

Developed by Smartron Solutions Pvt Ltd
Odoo ERP customization, implementation, integrations and dependable ongoing technical support.
WhatsApp Team Inbox for Odoo 19 Enterprise • Smartron Solutions Pvt Ltd
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Helpdesk (helpdesk) • Invoicing (account) • Sales (sale_management) • WhatsApp Messaging (whatsapp) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) |
| Lines of code | 750 |
| Technical Name |
ss_whatsapp_inbox |
| License | OPL-1 |
| Website | https://smartronsolutions.co.uk/ |
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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