Never Miss Chats

When a website visitor starts a conversation, the assigned team receives a continuous ringtone similar to an incoming phone call.

Clear Chat Ownership

Once a chat is accepted, it becomes assigned to that team member, preventing multiple agents from responding simultaneously and creating confusion for the customer.

Smart Chat Transfer

Support agents can transfer conversations to another team member when specialized knowledge or department-specific assistance is required.

Improved Team Collaboration

Transferred chats generate a new incoming notification for the receiving team member, who can accept or reject the chat assignment.

Fast Responses

The call-style notification system encourages immediate action and reduces the risk of unattended website visitors.

Common Use Cases

• Assign incoming leads to the appropriate salesperson and prevent duplicate responses from multiple team members.
• Route technical, billing, or product-related inquiries to the correct specialist while maintaining ownership and accountability.
• Ensure every chat has a clearly responsible team member from start to finish.
• Transfer conversations to supervisors or specialized departments without losing chat history or customer context.

Benefits

• Increases response rates for incoming website chats.
• Reduces missed sales opportunities.
• Prevents multiple agents from responding to the same visitor.
• Creates clear ownership and accountability.
• Improves customer experience with faster responses.
• Simplifies chat routing and escalation processes.
• Helps support and CRM teams work more efficiently.
• Makes Odoo Live Chat behave more like a professional call-center solution.