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  1. APPS
  2. Helpdesk
  3. Website Helpdesk Support - Tickets, Customer Portal, Timesheet & Invoicing v 19.0
  4. Sales Conditions FAQ

Website Helpdesk Support - Tickets, Customer Portal, Timesheet & Invoicing

by Technical Rajni https://www.technicalrajni.com
Odoo

$ 15.15

v 19.0 Third Party
Apps purchases are linked to your Odoo account, please sign in or sign up first.
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  • Description
  • Manifest
  • License

Odoo 19 Helpdesk & Support

Turn every request into a tracked ticket.

A complete support desk for Odoo 19 - capture tickets from your website, email and a customer portal, auto-assign them to agents, chat two-way on each ticket, then log time and invoice the billable hours.

Ask for Demo View Screenshots
Odoo 19 Community Enterprise Odoo.sh Customer Portal
3 intake channels
Auto ticket assignment
2-way portal chatter
$15 one-time price
Website Helpdesk Support for Odoo preview

Capture from anywhere

Three ways to open a ticket

However customers reach you, it becomes one tracked ticket.

Web

Website Form

A "Submit a Ticket" page on your site with type, subject, priority and attachments.

Mail

Email to Ticket

Emails to your support alias open a ticket automatically; replies thread in.

Desk

Backend & Portal

Agents create tickets in the backend; customers track and reply from their portal.

Key features

Everything a support desk needs

From first contact to invoiced hours.

✓  Auto-numbered tickets on a drag-and-drop Kanban board
✓  List, calendar, pivot and graph views for reporting
✓  Stages, Ticket Types, Subjects, Priorities and Teams
✓  Auto-assign: Manual, Team Manager or balanced Round-Robin
✓  Two-way chatter - customers and agents talk on the ticket
✓  Customer portal: submit, track, reply and check status
✓  Acknowledgement email on submit + feedback rating on close
✓  Task, Timesheets and Invoice billable hours (prepaid tracking)

Real screenshots, live installation

See it in action

Captured from a real, working Odoo 19 install - not mockups.

Helpdesk ticket kanban board
Ticket Kanban board Drag tickets across stages; each card shows the reference, priority and customer.
Support ticket form with task, timesheet and invoice actions
The agent ticket Customer, priority, type, team and assignee, with Create Task / Create Invoice actions.
Customer portal ticket with two-way chat
Customer portal - two-way messaging Customers see status and priority and chat with agents right on the ticket.
Customer portal ticket list
Portal ticket list Every customer sees their own tickets - reference, subject, stage and date.
Ticket types configuration
Simple configuration Define your own Ticket Types, Subjects, Stages and Teams in a few clicks.

Frequently asked questions

Website Helpdesk Support: common questions

How do customers open a ticket?

Three ways: the /support form on your website, by emailing your support alias, or an agent creates it in the backend. Customers then track and reply from their portal.

How are tickets assigned?

Per team you choose Manual, Team Manager, or Round-Robin - which balances new tickets to the agent with the fewest open ones.

Can I bill for support time?

Yes. Turn a ticket into a project Task, log Timesheets, then create a customer Invoice from the billable hours. Prepaid hours are tracked per customer.

What does it depend on?

Website, Portal, Project, Timesheets, Sales and Accounting - all standard Odoo apps. Works on Community, Enterprise and Odoo.sh.

Built and maintained by

Technical Rajni — Odoo Development & Integration Specialist

60+ published Odoo apps covering eCommerce, CRM, WhatsApp/Facebook/Instagram connectors, reporting and workflow automation. Available for custom Odoo development, third-party API integrations, migrations and ongoing support.

View Portfolio Hire / Contact

Need help or a demo?

Get support for implementation, customization, integration, migration, training and Odoo maintenance.

Contact Support
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Invoicing (account)
• Project (project)
• Website (website)
• Discuss (mail)
• Employees (hr)
Lines of code 1294
Technical Name technical_rajni_helpdesk_support
LicenseOPL-1
Websitehttps://www.technicalrajni.com
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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