Website Helpdesk Support - Tickets, Customer Portal, Timesheet & Invoicing
by Technical Rajni https://www.technicalrajni.com$ 15.15
Odoo 19 Helpdesk & Support
Turn every request into a tracked ticket.
A complete support desk for Odoo 19 - capture tickets from your website, email and a customer portal, auto-assign them to agents, chat two-way on each ticket, then log time and invoice the billable hours.
Capture from anywhere
Three ways to open a ticket
However customers reach you, it becomes one tracked ticket.
Website Form
A "Submit a Ticket" page on your site with type, subject, priority and attachments.
Email to Ticket
Emails to your support alias open a ticket automatically; replies thread in.
Backend & Portal
Agents create tickets in the backend; customers track and reply from their portal.
Key features
Everything a support desk needs
From first contact to invoiced hours.
Real screenshots, live installation
See it in action
Captured from a real, working Odoo 19 install - not mockups.
Frequently asked questions
Website Helpdesk Support: common questions
How do customers open a ticket?
Three ways: the /support form on your website, by emailing your support alias, or an agent creates it in the backend. Customers then track and reply from their portal.
How are tickets assigned?
Per team you choose Manual, Team Manager, or Round-Robin - which balances new tickets to the agent with the fewest open ones.
Can I bill for support time?
Yes. Turn a ticket into a project Task, log Timesheets, then create a customer Invoice from the billable hours. Prepaid hours are tracked per customer.
What does it depend on?
Website, Portal, Project, Timesheets, Sales and Accounting - all standard Odoo apps. Works on Community, Enterprise and Odoo.sh.
Built and maintained by
Technical Rajni â Odoo Development & Integration Specialist
60+ published Odoo apps covering eCommerce, CRM, WhatsApp/Facebook/Instagram connectors, reporting and workflow automation. Available for custom Odoo development, third-party API integrations, migrations and ongoing support.
View Portfolio Hire / ContactNeed help or a demo?
Get support for implementation, customization, integration, migration, training and Odoo maintenance.
Contact Support| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Invoicing (account)
• Project (project) • Website (website) • Discuss (mail) • Employees (hr) |
| Lines of code | 1294 |
| Technical Name |
technical_rajni_helpdesk_support |
| License | OPL-1 |
| Website | https://www.technicalrajni.com |
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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