| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) |
| Lines of code | 3683 |
| Technical Name |
tv_odoo_chatbot |
| License | OPL-1 |
| Website | https://technovista.ae |
| Versions | 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) |
| Lines of code | 3683 |
| Technical Name |
tv_odoo_chatbot |
| License | OPL-1 |
| Website | https://technovista.ae |
| Versions | 17.0 18.0 19.0 |
Customer Self-Service Bot
Let your customers check invoices, balances, statements and prices on WhatsApp and Telegram — in their own language, without calling your team.
What it does
Customer Self-Service Bot connects your Odoo database to WhatsApp and Telegram so your customers can get their own account information any time — without a phone call and without a portal login. They send a message, tap an option from a guided menu, confirm their identity once, and receive the answer straight in the chat they already use every day.
Built for businesses across the GCC and wider Middle East, the bot replies in English, Arabic, French and Urdu, with right-to-left formatting for Arabic and Urdu. It is entirely menu-driven — no AI, no language model, no guesswork. Every reply comes directly from your Odoo data, which keeps it fast, predictable and fully auditable.
One codebase covers Odoo 17, 18 and 19 — Community and Enterprise — on both WhatsApp Business and Telegram.
Key features
Speaks your customer's language — and they just tap
The bot greets every customer in English, Arabic, French and Urdu and lets them pick a language with one tap. You decide which languages are switched on from the Odoo backend. There is no typing of numbers or commands — selections use the native WhatsApp list and reply buttons (and Telegram inline keyboards), so it works the same for every customer.
Greeting and language choice in four languages |
Native tappable list — no typing required |
One guided menu — everything self-service
After choosing a language, the customer sees a single guided menu. From here they can view their invoices, check their outstanding balance, download a statement of account or their latest invoice, look up a product price, talk to a human, change language, or stop notifications — each answer pulled live from Odoo at the moment they ask. Because it is menu-driven and deterministic, there is no misunderstanding and no AI cost.
The full self-service menu, rendered as a native WhatsApp list
Strict access control — only verified customers ever see data
Security comes first. On first contact the bot asks for the customer's email address or customer code and sends a one-time PIN to confirm who they are. A contact the bot cannot match to a customer in your Odoo database is politely turned away — no invoices, no balances, nothing is exposed to an unknown number. Only after the PIN is verified is the messaging ID permanently linked to the matching Odoo partner, so future conversations skip straight to the menu. An operator can reset a link at any time.
An unrecognised contact is turned away — no match, no data |
PIN verified — instant access to invoices |
Real documents, properly named — and feedback you can measure
Invoices and statements are delivered as PDF attachments generated by Odoo's own report engine, and each file is named after the document itself — for example RSINV_2026_00034.pdf — so customers can find it later. You can point the bot at your own custom QWeb report layouts from the configuration screen. After a request, the bot can ask for a quick 1–5 satisfaction rating, stored against the customer in Odoo.
Document-named PDF delivered in chat, followed by a CSAT rating
Full feature list
| Channels | WhatsApp Business (Cloud API) and Telegram (BotFather token), sharing the same sessions and identity links. |
| Self-service actions | Open invoices list; outstanding balance; statement of account PDF; latest invoice PDF; product price lookup (pricelist-aware). Each action can be switched on or off. |
| Interaction model | Native platform buttons (WhatsApp list/reply, Telegram inline keyboard) with a numbered-text fallback. No free-text parsing, no AI or language model — deterministic replies from Odoo data. |
| Identity & security | One-time PIN verification on first contact; messaging ID permanently bound to the Odoo partner; operator can reset a binding. Full audit log of every interaction. |
| Languages | English, Arabic, French and Urdu — each independently enabled. Right-to-left formatting for Arabic and Urdu. Language taken from the partner record, overridable per customer. |
| Proactive notifications | Optional outbound reminders — invoice due, payment received — sent on Telegram immediately and on WhatsApp via your approved message templates. Customers can opt out at any time. |
| Agent handoff | "Talk to a Human" creates a support request in Odoo, notifies your team, and returns a reference number to the customer. Works on Community and Enterprise. |
| Satisfaction (CSAT) | Optional 1–5 rating after an interaction, stored in Odoo, with a configurable cool-down so customers are not asked too often. |
| PDF reports | Built-in statement and invoice reports, or point the bot at your own QWeb report layouts. Attachments are named after the source document. |
| Configuration | A single tabbed settings screen: channels, identity & OTP, features, languages, PDF reports, notifications, handoff and usage statistics — no code required. |
| Multi-version | Single codebase, verified on Odoo 17.0, 18.0 and 19.0, Community and Enterprise. |
Prerequisites
WhatsApp Business
- A WhatsApp Business Account (WABA) and Meta business verification.
- WhatsApp Cloud API access (a Meta App with a permanent token) — Meta's official API, no third-party provider required.
- Per-conversation charges are billed by Meta directly; business-initiated notifications use approved message templates.
- A publicly reachable webhook URL (Odoo.sh and most cloud hosts satisfy this automatically).
Not yet Meta-verified? Start with Telegram — it is free at any volume and needs no business verification.
Telegram
- A bot token from
@BotFather— about two minutes to create. - A publicly reachable webhook URL. The bot registers the webhook for you when you save the token.
No per-message cost, no verification, no approvals — the recommended way to evaluate the bot.
Compatibility
| Odoo version | Edition | License | Price |
|---|---|---|---|
| Odoo 17.0 | Community + Enterprise | OPL-1 | $149 |
| Odoo 18.0 | Community + Enterprise | OPL-1 | $149 |
| Odoo 19.0 | Community + Enterprise | OPL-1 | $149 |
روبوت الخدمة الذاتية للعملاء
يتيح هذا التطبيق لعملائك الاطلاع على بياناتهم مباشرةً عبر واتساب وتيليغرام — بلغتهم، ودون الحاجة إلى الاتصال بفريقك. كل الردود تأتي مباشرةً من بيانات أودو، بقوائم تفاعلية وبدون أي ذكاء اصطناعي.
- عرض الفواتير المفتوحة والرصيد الحالي
- كشف حساب وأحدث فاتورة بصيغة PDF
- الاستعلام عن أسعار المنتجات
- التحقق من الهوية برمز لمرة واحدة قبل عرض أي بيانات
- الإنجليزية والعربية والفرنسية والأردية مع دعم الكتابة من اليمين إلى اليسار
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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