Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Approvals
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Estate Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
      • Get a Tailored Demo
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +32 2 290 34 90
    • Get a Tailored Demo
  • Pricing
  • Help
  1. APPS
  2. Helpdesk
  3. Website Livechat Helpdesk | Website Chatbot | Helpdesk Chatbot v 19.0
  4. Sales Conditions FAQ

Website Livechat Helpdesk | Website Chatbot | Helpdesk Chatbot

by Technoverse Systems https://www.technoversesystems.com
Odoo

$ 100.81

v 19.0 Third Party
This module requires Odoo Enterprise Edition.
Apps purchases are linked to your Odoo account, please sign in or sign up first.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Helpdesk (helpdesk)
• Website (website)
• Discuss (mail)
• Live Chat (im_livechat)
Lines of code 766
Technical Name ur_website_helpdesk_livechat
LicenseLGPL-3
Websitehttps://www.technoversesystems.com
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Helpdesk (helpdesk)
• Website (website)
• Discuss (mail)
• Live Chat (im_livechat)
Lines of code 766
Technical Name ur_website_helpdesk_livechat
LicenseLGPL-3
Websitehttps://www.technoversesystems.com

Website Livechat Helpdesk

This module seamlessly connects your Helpdesk with Website Live Chat, allowing customers to instantly reach your support team through a dedicated, team-specific chat channel. Whenever a customer asks a question, support agents can reply in real time and even create new helpdesk tickets directly from the chat using simple commands. This integration makes customer support faster, more organized, and easily manageable by bringing live conversations and ticket creation into one unified workflow.

Key Features

  • Team-Based Live Chat Support Connect your website live chat directly to helpdesk teams for faster, organized customer assistance.
  • Instant Ticket Creation Convert live chat queries into support tickets instantly using simple chat commands.
  • Centralized Customer Communication Manage all customer messages from one unified helpdesk interface for smooth tracking.
  • Faster Issue Resolution Route chats to the right support team automatically, ensuring quicker responses and problem-solving.
  • Real-Time Customer Engagement Engage visitors in real time, answer questions, and provide guidance right from your website.
  • Improved Team Collaboration Helpdesk agents can collaborate inside the chat and ticket system to handle complex issues.
  • Seamless Odoo Integration Works perfectly with the Helpdesk app, ensuring tickets, chats, and customer data stay fully synced.

Engage visitors instantly with an embedded chatbot that answers questions right from your website homepage.


Manage all Website Live Chat channels in one place.


Add support operators and build a dedicated team for each channel.


Customize chat button text, colors, and welcome message to match your brand.


Configure smart rules for when and where the live chat appears.


Create rule-based actions with chatbot, URL, and country targeting.


Embed the live chat widget on any website or share a direct support link.


Enable Live Chat on your website and link it to the right support channel.


Monitor live website visitors and reach out via Chat, Email, or SMS in one click.


Open a visitor profile to see their journey and contact details for personalized support.


Track every live chat session with duration, agent, country, and customer mood in one history view.


Use visual Session Statistics to see chat volume, messages per session, and peak support hours at a glance.


Operator Analysis – Instantly see which agent handles the most chat sessions and balance your support workload.


Review Customer Ratings and comments per agent to measure satisfaction and improve support quality.


Create canned replies with shortcuts so agents answer common questions in seconds.


Manage all your chatbots in one place and link them to any live chat channel.


Design the chatbot script step‑by‑step and instantly test the flow in the preview window.


View every live chat session with duration, agent, country, and customer rating emojis.


Our Services

info

Odoo Implementation

setting

Odoo Customization

user

Support & Maintenance

migration

Migration Services

Third Party App Integration

Third Party App Integration

setting

Artificial Intelligence & Business Integration

user

Odoo Training

Mobile Apps

Mobile Apps

Suggested Products

Website Product Brand

Website Appointment Management

Helpdesk - CRM Management

Biometric Attendance Integration

Product Brand Manager

Live Currency Exchange Rates


COPYRIGHT ©Technoverse Systems PVT.LTD.| 2019

Please log in to comment on this module

  • The author can leave a single reply to each comment.
  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
  • If you want to start a discussion with the author or have a question related to your purchase, please use the support page.
Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with