Odoo Implementation
Website Livechat Helpdesk | Website Chatbot | Helpdesk Chatbot
by Technoverse Systems https://www.technoversesystems.com$ 100.81
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Website (website) • Discuss (mail) • Live Chat (im_livechat) |
| Lines of code | 766 |
| Technical Name |
ur_website_helpdesk_livechat |
| License | LGPL-3 |
| Website | https://www.technoversesystems.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Website (website) • Discuss (mail) • Live Chat (im_livechat) |
| Lines of code | 766 |
| Technical Name |
ur_website_helpdesk_livechat |
| License | LGPL-3 |
| Website | https://www.technoversesystems.com |
Website Livechat Helpdesk
This module seamlessly connects your Helpdesk with Website Live Chat, allowing customers to instantly reach your support team through a dedicated, team-specific chat channel. Whenever a customer asks a question, support agents can reply in real time and even create new helpdesk tickets directly from the chat using simple commands. This integration makes customer support faster, more organized, and easily manageable by bringing live conversations and ticket creation into one unified workflow.
Key Features
- Team-Based Live Chat Support Connect your website live chat directly to helpdesk teams for faster, organized customer assistance.
- Instant Ticket Creation Convert live chat queries into support tickets instantly using simple chat commands.
- Centralized Customer Communication Manage all customer messages from one unified helpdesk interface for smooth tracking.
- Faster Issue Resolution Route chats to the right support team automatically, ensuring quicker responses and problem-solving.
- Real-Time Customer Engagement Engage visitors in real time, answer questions, and provide guidance right from your website.
- Improved Team Collaboration Helpdesk agents can collaborate inside the chat and ticket system to handle complex issues.
- Seamless Odoo Integration Works perfectly with the Helpdesk app, ensuring tickets, chats, and customer data stay fully synced.
Engage visitors instantly with an embedded chatbot that answers questions right from your website homepage.
Manage all Website Live Chat channels in one place.
Add support operators and build a dedicated team for each channel.
Customize chat button text, colors, and welcome message to match your brand.
Configure smart rules for when and where the live chat appears.
Create rule-based actions with chatbot, URL, and country targeting.
Embed the live chat widget on any website or share a direct support link.
Enable Live Chat on your website and link it to the right support channel.
Monitor live website visitors and reach out via Chat, Email, or SMS in one click.
Open a visitor profile to see their journey and contact details for personalized support.
Track every live chat session with duration, agent, country, and customer mood in one history view.
Use visual Session Statistics to see chat volume, messages per session, and peak support hours at a glance.
Operator Analysis â Instantly see which agent handles the most chat sessions and balance your support workload.
Review Customer Ratings and comments per agent to measure satisfaction and improve support quality.
Create canned replies with shortcuts so agents answer common questions in seconds.
Manage all your chatbots in one place and link them to any live chat channel.
Design the chatbot script stepâbyâstep and instantly test the flow in the preview window.
View every live chat session with duration, agent, country, and customer rating emojis.
Our Services
Odoo Customization
Support & Maintenance
Migration Services
Third Party App Integration
Artificial Intelligence & Business Integration
Odoo Training
Mobile Apps
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