Voicle Voice Agent – AI Phone Support for Odoo Helpdesk
by Voicle / Shadail Technology https://www.voicle.ai| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Technical Name |
voicle_voice_agent_helpdesk |
| License | LGPL-3 |
| Website | https://www.voicle.ai |
| Versions | 16.0 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Technical Name |
voicle_voice_agent_helpdesk |
| License | LGPL-3 |
| Website | https://www.voicle.ai |
| Versions | 16.0 17.0 18.0 19.0 |
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Who Can Use It?
🎭Customer Support Teams — Deflect incoming support calls to the AI. Every caller gets a ticket created instantly without waiting for a human agent.
💻IT Help Desks — Let employees report technical issues over the phone. AI gathers details, categorizes the issue, and creates the Odoo ticket with correct priority and team.
🏢Service Businesses — After-hours support lines that create tickets even when the team is offline. No call goes unanswered, no issue goes unlogged.
⚙️Odoo Administrators — Install and connect once. The existing Odoo Helpdesk module becomes phone-accessible with no code changes or new fields.
Why Choose Voicle?
⚡Zero Missed Support Calls — Every inbound call creates an Odoo ticket regardless of time or staff availability. No customer goes unheard.
🎯Intelligent Ticket Routing — The AI categorizes the issue by type and severity during the call and assigns the ticket to the correct Odoo Helpdesk team automatically.
🚀Status Updates by Phone — Customers can call back to check their ticket status. The AI reads the live Odoo ticket record and provides an update without involving a human agent.
🔗Pure Connector — No Extra Fields — This module adds no Odoo fields. It purely bridges Voicle AI to your existing helpdesk module.
This connector bridges the Voicle AI voice agent platform with Odoo Helpdesk. When a customer calls your support line, the AI answers instantly, gathers the issue details through natural conversation, and creates a fully populated Helpdesk ticket in Odoo — assigned to the correct team with the right priority — all without human involvement.
helpdesk module (Odoo Enterprise).Phone-First Support
24/7 Support Line
Auto Ticket Creation
Smart Team Routing
Ticket Status Check
Add Comments by Voice
Human-like AI
Escalation by Voice
No Fields Added
Free Trial Available
What Callers Can Do Entirely Over the Phone
| Report an Issue | Caller describes their problem. The AI gathers issue details, category, and contact info through natural conversation, then creates a fully populated Odoo Helpdesk ticket assigned to the correct team. |
|---|---|
| Check Ticket Status | Existing customers can call back and ask "What's the status of my ticket?" — the AI reads the live Odoo ticket record and provides an update without involving a human agent. |
| Add a Comment | Callers can add additional information to an existing ticket by phone. The AI logs the message in the Odoo ticket's chatter automatically. |
| Escalate an Issue | If the caller indicates urgency, the AI can escalate the ticket priority or reassign it to a specialized Helpdesk team based on the issue type. |
| After-Hours Logging | When support staff are offline, every caller still gets served. Tickets are created immediately and waiting for the team when they return — no call goes unlogged. |
Connect Voicle AI to your Odoo Helpdesk module in minutes.
Ensure Odoo Helpdesk is Active
The standard Helpdesk module (Odoo Enterprise) must be installed and configured with teams and issue types before installing this connector.
Install This Connector
Go to Apps → Search "Voicle Voice Agent – AI Phone Support" → Install. No new fields are added to Odoo.
Connect to voicle.ai
Sign in at voicle.ai, connect your Odoo instance, and configure your helpdesk support agent.
✅Free trial available — no credit card required.Go Live
Your 24/7 AI support line is active. Every inbound call creates an Odoo Helpdesk ticket — assigned, categorized, and ready for your team.
How a phone call becomes an Odoo Helpdesk ticket.
Dials your support line
Voicle responds instantly
AI asks questions
Category & priority set
Odoo helpdesk ticket synced
This module works out of the box with standard Odoo Helpdesk. For custom ticket routing, SLA-based escalation flows, or multi-channel support configurations, our team is available.
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