Warranty & Callback Management
Track installed-asset warranties, intake claims, generate billable-vs-warranty callback work orders and measure callback rate & cost by crew, product and job type
Warranty & Callback Management Built for installers, contractors and trades who hand over jobs and then have to manage warranty callbacks and defect claims after the fact.
Key Features
Callback Work Order
Callback Work Order. Tracks Callback Reference, Originating Claim, Warranty, Customer, Product. One-click schedule, start, close, cancel, reset to reset to draft.
Warranty Claim
Warranty Claim. Tracks Claim Reference, Warranty, Customer, Product, Job Type. One-click start review, approve, reject, reset to new, generate callback.
Installer Crew
Installer Crew. Tracks Crew Name, Crew Members, Company, Notes, Installed Warranties. One-click view warranties, view callbacks.
Job Type
Job Type. Tracks Company, Warranties, Callback Work Orders, Warranties, Callbacks.
Callback Root Cause
Callback Root Cause. Tracks Callback Work Orders, Callbacks.
Installed Asset Warranty
Installed Asset Warranty. Tracks Warranty Reference, Customer, Job/Handover Reference, Installed Asset, Product. One-click activate, void, reset to reset to draft, create extension, view claims.
Extended Warranty Upsell
Extended Warranty Upsell. Tracks Warranty, Extension (Months), Sale Price, Currency, Date Sold.
Callback Rate & Cost Analysis
Callback Rate & Cost Analysis. Tracks From, Results. One-click generate.
Use Cases
Screenshots
Callback Work Orders
Callback Rate Cost Anal
Claims
Crews
Job Types
Root Causes
Why Choose This Module
Register a warranty per installed asset/job: start date, duration, covered scope and terms. Intake inbound claims and automatically determine whether they are in or out of warranty based on the registered terms. Generate callback work orders from approved claims, flagged billable or warranty (non-billable) automatically. Attribute callbacks to a root cause and a responsible crew/product for accountability. Analyze callback rate and cost of callbacks per crew, product and job type. Get warranty expiry reminders and sell extended-warranty upsells.
Specifications
- Compatible: Odoo 18.0 / 19.0
- License: OPL-1
- Languages: 35+
- Author: Pokutsoft
- Dependencies: base, mail, product
- Support: support@pokutsoft.com
- Update date: 2026-07-24
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 1325 |
| Technical Name |
warranty_callback_management |
| License | OPL-1 |
| Website | https://pokutsoft.com |
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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