Ask Question on Website Product Shop Page | Customer Inquiries & CRM Lead Generation

E-Commerce Product Inquiry Form | Guest Support, Lead Pipeline & Seamless Shopping Experience

Description:
This app adds a dedicated 'Ask Question' feature to your Odoo e-commerce product pages. It allows customers, guests, and website visitors to easily submit inquiries about specific products directly from the shop. This provides a frictionless way for potential buyers to resolve doubts before purchasing, fully integrated with your standard Odoo website and CRM backend.

Scope of the Module:
The scope of this module focuses exclusively on bridging the eCommerce product page with the backend CRM. It encompasses the frontend UI (the "Ask Question" button and popup modal) for both guest visitors and logged-in customers. On the backend, its scope is strictly limited to capturing the submitted data and automatically generating a structured CRM Lead or Opportunity linked to the specific product. Please note: The actual communication and follow-up with the customer are handled through standard Odoo CRM features, not within this specific module.

Purpose of the Module:
The primary purpose of this module is to bridge the communication gap between your online store visitors and your sales team. It provides an immediate, out-of-the-box solution to capture customer inquiries right at the point of sale. By automatically routing these questions into the Odoo CRM as leads or opportunities, it ensures no potential sale is lost due to unanswered questions and eliminates manual data entry for your staff.

• Dedicated "Ask Question" Button
  • Adds a prominent "Ask Question" button on the eCommerce product pages, easily accessible to both registered customers and guest visitors.
• Seamless CRM Integration
  • Automatically generates a CRM Lead or Opportunity in the backend when a customer submits a question from the website, instantly capturing their contact information.
• Product-Specific Context
  • Captures and attaches the exact product details (such as Product Name and Reference) to the generated CRM Lead, equipping your sales team with precise context.
• User-Friendly Inquiry Modal
  • Features a clean, responsive popup form that allows visitors to submit their name, email, phone number, and detailed questions without leaving the shopping page.

• Increased E-Commerce Conversions
  • Address customer doubts instantly by providing an easy way to ask questions, reducing cart abandonment and increasing online sales.
• Automated Lead Generation
  • Transform standard website traffic into actionable sales leads by routing all product inquiries directly into your organized CRM pipeline.
• Enhanced Customer Experience
  • Provide a frictionless, highly responsive shopping experience that builds trust with your brand and encourages repeat business.

This application is highly versatile and built for organizations that need to capture product-specific inquiries online, including:

• Retail & E-commerce Businesses
• B2B Wholesale & Distribution
• Electronics & Appliance Retailers
• Furniture & Home Decor Stores
• Specialized Industrial Equipment Suppliers
• Automotive Parts & Accessories Sales
• Software & Digital Product Vendors

• Click the links below or copy and paste them into your browser to watch the videos and explore the live preview demos:
  https://probuseappdemo.com/probuse_apps/website_product_ask_question/1864
  

Ask Question Button for Guest Visitors

Unregistered visitors or guests browsing your eCommerce store can easily spot the 'Ask Question' button placed seamlessly next to the 'Add to cart' option on physical product pages.

Guest Inquiry Form Modal

When a guest visitor clicks the button, a clean popup form appears. They can securely enter their contact details (Name, Email, Phone) along with their specific question and detailed product requirements.

Instant Submission Acknowledgment for Guests

After submitting the form, the guest user immediately receives a 'Thank You!' confirmation popup, assuring them that your sales or support team has received their inquiry and will follow up shortly.

CRM Lead Generation with Product Context (Guest)

In the backend, Odoo automatically creates a CRM Lead for the guest's inquiry. The lead clearly displays the exact product details (SKU, Price), customer contact info, and their complete message mapped into the internal notes.

Ask Question Button for Logged-In Customers

Registered and logged-in customers (e.g., portal users) can also utilize the highly visible 'Ask Question' feature while browsing software, digital products, or any other items in your website shop.

Customer Inquiry Form

Logged-in customers can quickly fill out the inquiry form to ask advanced questions, request specific compatibility details, or negotiate bulk licensing directly from the product page.

Seamless Confirmation for Registered Users

Just like guest visitors, logged-in customers receive a clear and immediate acknowledgment popup once their product question is successfully submitted to the CRM.

CRM Lead Linked to Existing Customer Record

For logged-in users, the automatically generated CRM Lead is intelligently linked to their existing Odoo Contact record, maintaining a complete history of their communications alongside the exact product references.

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