Why Modern E-Commerce Operators Need This

Frontend Form with Dynamic Validation & Privacy Compliance

Integrates a custom legal portal subpath (/shop/revocation) accessible anywhere.

The form features a built-in privacy policy checkbox with a dynamic "Submit" button that automatically unlocks only when all required legal fields are filled out, preventing incomplete submissions. Registered customer accounts are automatically paired, while guest purchases can safely log a direct request.

Immediate Confirmation & Reference Tracking

Upon submission, the customer receives an instant on-screen confirmation featuring a unique, system-generated tracking reference. Simultaneously, a timestamped automated receipt is dispatched to their email, fulfilling EU documentation requirements.

Native Odoo Settings Integration

Configure the entire module directly from the core Sales app settings. Assign a dedicated Notification User to ensure new revocation requests are automatically routed to the correct agent's dashboard. You can also define an explicit Privacy Policy URL to dynamically enforce GDPR/DSGVO compliance on the frontend form.

Automated Task Assignment & Complete Chatter History

Every incoming revocation creates a structured record in the backend and automatically schedules an activity (Next Activity) for the designated Notification User. All automated email notifications and customer replies are directly tracked within the record's chatter, ensuring complete transparency and streamlined communication.

Centralized Management & Processing Pipeline

Keep your customer service team efficient with a dedicated list view directly within the Sales app. All incoming revocations are neatly organized, allowing you to filter by status (Received, In Review, Accepted, Rejected), search by reference, and process requests in bulk. The clear overview ensures no legal deadline is ever missed.

Comprehensive Detail View & Action Management

Inside the detail view, your team has all necessary customer data, order references, and submitted reasons available at a glance. Easily transition the status through the integrated progress bar and utilize the smart action buttons to instantly accept or reject the revocation, triggering the appropriate automated email workflows directly from the interface.

💡 Smart Collaboration: When you assign the revocation request to an internal user or link it to a specific customer record, Odoo automatically adds them as a Follower to the document thread. This ensures that any subsequent updates, comments, or customer replies in the chatter are seamlessly routed to their personal inbox.

Technical Blueprint & Package Manifest

💡 Commercial Tip: European trade associations frequently penalize webstores lacking an explict automated withdrawal path. Installing this extension provides complete operational security and shields you from legal vulnerabilities.