| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
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CRM (crm)
• Discuss (mail) • Calendar (calendar) • Contacts (contacts) |
| Lines of code | 1623 |
| Technical Name |
whatsapp_twilio_integration |
| License | OPL-1 |
| Website | https://www.dowgroup.com |
| Versions | 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Discuss (mail) • Calendar (calendar) • Contacts (contacts) |
| Lines of code | 1623 |
| Technical Name |
whatsapp_twilio_integration |
| License | OPL-1 |
| Website | https://www.dowgroup.com |
| Versions | 19.0 |
|
Published by Dow Group — Odoo Gold Partner Dow Group is a certified Odoo Gold Partner delivering enterprise-grade integrations across the Middle East and beyond. This module is built, tested, and actively maintained by our in-house Odoo specialists. For support, customization, or consulting — we are here. Visit us at www.dowgroup.com |
Get in Touch info@dowgroup.comCall/WhatsApp: +971 55 935 4935 |
Odoo 19 • Communications • CRM • Subscriptions
Twilio WhatsApp Integration
Send & receive WhatsApp messages directly inside Odoo. Real-time chat, CRM automation, subscription renewals — all powered by Twilio. No Meta Business API required.
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💬 Two-Way Messaging
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🤖 CRM Automation
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🔄 Subscription Renewals
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📷 Media Support
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100% Inside Odoo |
2-Way Real-Time Messaging |
Auto CRM Stage Triggers |
0 Extra Apps Needed |
The Complete WhatsApp Solution for Odoo 19
Built natively inside Odoo 19, this module connects your Odoo instance to Twilio's enterprise-grade WhatsApp API. Your team gets a full chat interface with message bubbles, delivery status, media previews, and conversation history — all without leaving Odoo. CRM pipelines, subscription renewals, and contact forms all gain instant WhatsApp superpowers. Developed and supported by Dow Group — www.dowgroup.com
Everything You Need. Nothing You Don't.
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💬 Real-Time Chat InterfaceA true WhatsApp-style conversation view built into Odoo. Green bubbles for sent, white for received. Auto-refreshes every 3 seconds so your team never misses a reply.
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🤖 CRM Stage AutomationAutomatically fire WhatsApp messages when leads move to specific CRM stages. Welcome messages, follow-ups, status updates — all hands-free. Dynamic variables make every message personal.
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🔄 Subscription Renewal RemindersSend automated WhatsApp renewal reminders from 2 months down to 1 day before the renewal date. Customers reply with Yes/No directly in WhatsApp — and Odoo handles the rest.
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⚡ One-Click Messaging EverywhereWhatsApp buttons are embedded directly into Contacts, CRM leads, Sale Orders, and Calendar Events. Any employee can open a chat, send a message, or fire a template in one click — no switching apps.
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Built for Every Team
One module, used across your entire organization.
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👔
Sales TeamsAuto-message leads when they enter a stage. Send quotes and follow up via WhatsApp. Close deals faster with instant communication. |
📞
Customer SupportReceive customer WhatsApp messages directly in Odoo. Reply from the same chat interface. Full conversation history always available. |
📅
OperationsAppointment reminders, order notifications, shipping updates, subscription renewals. Automate the routine and focus on what matters. |
Setup in Minutes
Install once, configure in Settings, and your entire Odoo is WhatsApp-enabled.
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1
Install ModuleInstall from Odoo App Store. No extra dependencies needed. |
2
Enter Twilio KeysAdd your Twilio Account SID, Auth Token, and WhatsApp number in Settings. |
3
Set WebhooksPoint your Twilio number to the Odoo webhook URLs for inbound messages and status callbacks. |
4
Start MessagingOpen any contact or lead, click Send WhatsApp, and you're live. |
Webhook Endpoints to Configure in Twilio
| Incoming: | https://your-odoo.com/twilio/whatsapp/inbound |
| Status: | https://your-odoo.com/twilio/whatsapp/status |
See It in Action
Every screen you need, built natively inside Odoo.
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Technical Details
| Odoo 19.0 Compatible with Odoo.sh and self-hosted |
| Dependencies base, mail, crm, calendar, sale, sale_subscription |
External
Python requests (pre-installed in Odoo)
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| Requires Twilio account with WhatsApp enabled (Account SID + Auth Token) |
| License OPL-1 • Version 19.0.1.13.0 |
Need Help? We Are Here.
Dow Group provides full support for installation, configuration, customization, and ongoing maintenance. As your certified Odoo Gold Partner, we make sure this module works perfectly in your environment — www.dowgroup.com
| 💌 info@dowgroup.com |
📞 +971 55 935 4935
|
Author: Dow Group • www.dowgroup.com • License: OPL-1 • Version: 19.0.1.13.0
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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