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  1. APPS
  2. Communications
  3. Twilio WhatsApp Integration v 19.0
  4. Sales Conditions FAQ

Twilio WhatsApp Integration

by Dow Group https://www.dowgroup.com
Odoo
v 19.0 Third Party 5
Download for v 19.0 Deploy on Odoo.sh
Apps purchases are linked to your Odoo account, please sign in or sign up first.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • CRM (crm)
• Discuss (mail)
• Calendar (calendar)
• Contacts (contacts)
Lines of code 1623
Technical Name whatsapp_twilio_integration
LicenseOPL-1
Websitehttps://www.dowgroup.com
Versions 19.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • CRM (crm)
• Discuss (mail)
• Calendar (calendar)
• Contacts (contacts)
Lines of code 1623
Technical Name whatsapp_twilio_integration
LicenseOPL-1
Websitehttps://www.dowgroup.com
Versions 19.0
  • Description
  • License
Dow Group - Odoo Gold Partner

Published by Dow Group — Odoo Gold Partner

Dow Group is a certified Odoo Gold Partner delivering enterprise-grade integrations across the Middle East and beyond. This module is built, tested, and actively maintained by our in-house Odoo specialists. For support, customization, or consulting — we are here. Visit us at www.dowgroup.com

Get in Touch

info@dowgroup.com

Call/WhatsApp: +971 55 935 4935

Odoo 19 • Communications • CRM • Subscriptions

Twilio WhatsApp Integration

Send & receive WhatsApp messages directly inside Odoo. Real-time chat, CRM automation, subscription renewals — all powered by Twilio. No Meta Business API required.

💬 Two-Way Messaging
🤖 CRM Automation
🔄 Subscription Renewals
📷 Media Support

100%

Inside Odoo

2-Way

Real-Time Messaging

Auto

CRM Stage Triggers

0

Extra Apps Needed

The Complete WhatsApp Solution for Odoo 19

Built natively inside Odoo 19, this module connects your Odoo instance to Twilio's enterprise-grade WhatsApp API. Your team gets a full chat interface with message bubbles, delivery status, media previews, and conversation history — all without leaving Odoo. CRM pipelines, subscription renewals, and contact forms all gain instant WhatsApp superpowers. Developed and supported by Dow Group — www.dowgroup.com

Everything You Need. Nothing You Don't.

💬

Real-Time Chat Interface

A true WhatsApp-style conversation view built into Odoo. Green bubbles for sent, white for received. Auto-refreshes every 3 seconds so your team never misses a reply.

✓  WhatsApp-style message bubbles
✓  Delivery status: sent, delivered, read, failed
✓  Conversation list with unread counts
✓  Image & attachment display inline
✓  Full conversation history logged in Odoo

🤖

CRM Stage Automation

Automatically fire WhatsApp messages when leads move to specific CRM stages. Welcome messages, follow-ups, status updates — all hands-free. Dynamic variables make every message personal.

✓  Trigger on any CRM stage change
✓  Dynamic: {contact_name}, {lead_name}, {stage_name}
✓  Use Twilio Content Templates
✓  Automated follow-ups & welcome messages
✓  Zero manual effort after setup

🔄

Subscription Renewal Reminders

Send automated WhatsApp renewal reminders from 2 months down to 1 day before the renewal date. Customers reply with Yes/No directly in WhatsApp — and Odoo handles the rest.

✓  Reminder timing: 1 day to 2 months before renewal
✓  Yes/No quick reply buttons for customers
✓  Auto-creates CRM opportunity on response
✓  Follow-up opportunities on declined renewals
✓  All responses tracked in dedicated Odoo menu

⚡

One-Click Messaging Everywhere

WhatsApp buttons are embedded directly into Contacts, CRM leads, Sale Orders, and Calendar Events. Any employee can open a chat, send a message, or fire a template in one click — no switching apps.

✓  Send from Contacts, CRM, Sales & Calendar
✓  Webhook: incoming messages auto-routed to Odoo
✓  Dedicated standalone app in Odoo main menu
✓  Sync & use Twilio Content Templates
✓  Configure once in Settings — works everywhere

Built for Every Team

One module, used across your entire organization.

👔

Sales Teams

Auto-message leads when they enter a stage. Send quotes and follow up via WhatsApp. Close deals faster with instant communication.

📞

Customer Support

Receive customer WhatsApp messages directly in Odoo. Reply from the same chat interface. Full conversation history always available.

📅

Operations

Appointment reminders, order notifications, shipping updates, subscription renewals. Automate the routine and focus on what matters.

Setup in Minutes

Install once, configure in Settings, and your entire Odoo is WhatsApp-enabled.

1

Install Module

Install from Odoo App Store. No extra dependencies needed.

2

Enter Twilio Keys

Add your Twilio Account SID, Auth Token, and WhatsApp number in Settings.

3

Set Webhooks

Point your Twilio number to the Odoo webhook URLs for inbound messages and status callbacks.

4

Start Messaging

Open any contact or lead, click Send WhatsApp, and you're live.

Webhook Endpoints to Configure in Twilio

Incoming: https://your-odoo.com/twilio/whatsapp/inbound
Status: https://your-odoo.com/twilio/whatsapp/status

See It in Action

Every screen you need, built natively inside Odoo.

WhatsApp Chat Interface Conversation List
CRM Stage Automation Template Messages
Subscription Renewals Contact Form WhatsApp
Sales Order WhatsApp Incoming Message
Message Status Tracking Settings Configuration
Media Messages Renewal Responses
CRM Opportunity Calendar WhatsApp

Technical Details

Odoo 19.0 Compatible with Odoo.sh and self-hosted
Dependencies base, mail, crm, calendar, sale, sale_subscription
External Python requests (pre-installed in Odoo)
Requires Twilio account with WhatsApp enabled (Account SID + Auth Token)
License OPL-1  •  Version 19.0.1.13.0
Dow Group - Odoo Gold Partner

Need Help? We Are Here.

Dow Group provides full support for installation, configuration, customization, and ongoing maintenance. As your certified Odoo Gold Partner, we make sure this module works perfectly in your environment — www.dowgroup.com

💌 info@dowgroup.com
📞 +971 55 935 4935

Author: Dow Group  •  www.dowgroup.com  •  License: OPL-1  •  Version: 19.0.1.13.0

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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