Configuration

Users must be added to the appropriate groups within openERP as follows:

• Creators: Settings > Users > Groups > Management System / User
• Responsible Persons: Settings > Users > Groups > Management System / Approving User

Usage

As a user, go to Management System > Nonconformities and click on Create to enter the following information:

• Partner : Customer, supplier or internal personnel
• Related to: Any reference pointing to the NC (order id, project id, task id, etc.)
• Responsible: Person responsible for the NC
• Manager : Person managing the department
• Filled in by: Originator of NC report
• Origins: The source of the NC
• Procedures: Against which procedure is the NC
• Description: Evidence, reference to standards

Click on Save and then on Send for Analysis.

As an approving user, go to the newly created NC and fill in the following informationi in the tab named Causes and Analysis:

• Causes: Add root causes
• Analysis: Describe the result of the investigation
• Severity: Select the severity among unfounded, minor and major
• Immediate action: Create or select an immediate action if appropriate

Click on Approve and then on Send for Review.

In the Actions tab, select or create new actions by entering the following items:

• Subject: What must be done - Return to Supplier, Use As Is, Scrap, Rework, Re-grade, Repair
• Deadline: Date by which the action must be completed
• Responsible: Person in charge for implementing the action
• Type: Immediate, corrective or preventive actions or improvement opportunity
• Description: Details of the action

When the action is created, a notification is sent to the person responsible for the action.

When the action plan is reviewed (comments) and approved, each action of the plan is opened.

When all actions of the plan are done, their effectiveness must be evaluated before closingi the NC.

Known issues / Roadmap

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Credits

Maintainer

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

To contribute to this module, please visit https://odoo-community.org.