Allows you to use a Service Level Agreement when dealing with requests.
The module adds the ability to log and report actions that occur with requests.
Allows you create requests from sale order.
Helpdesk Survey. Send surveys from requests.
Provides Todo tasks for Generic Request
Allows you to automatically sort requests by predefined rules depending on SLA, Priority, Kanban State, Request Type, etc.
Link documents to generic resources
This addon provides integration between Generic Resource and Generic Location addons. You can add locations to resources.
Provides the ability to easily manage access to resources via roles.
Adds integration with HR (roles for employees).
Provides the ability to create resource types from UI.
Display resources on map view.
Provides integration between the Generic Service and Generic Resource modules.
Create and manage service teams
Provides Todo tasks for any model
Provides Todo tasks for Project
Generic product import-export with product import batch
This addon implements SLA ability to handle team assignments.