Helpdesk Ticket Timesheet with Start Stop

$ 76.33

v 10.0 Third Party 5

This module requires Odoo Enterprise Edition.

Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	• Helpdesk (helpdesk) • Project (project) • Timesheets (hr_timesheet) • Discuss (mail) • Employee Directory (hr) • Invoicing (account)
Technical Name	`helpdesk_start_stop`
License	See License tab
Website	http://turkehpatel.odoo.com

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Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	• Helpdesk (helpdesk) • Project (project) • Timesheets (hr_timesheet) • Discuss (mail) • Employee Directory (hr) • Invoicing (account)
Technical Name	`helpdesk_start_stop`
License	See License tab
Website	http://turkehpatel.odoo.com

Description
License

Helpdesk Ticket Timesheet with Start Stop improvements to make it more easy and usefull.

When we work on any Tickit in helpdesk currently we dont have any option to enter timesheet for work done and time spent.

Many time because of work load we forget to enter timesheet entry. To avoid such mistakes and loss we have implemented simple functionality in this module. When any user start work on any Ticket they will have to click on start and when work is completed or stopped they have to click stop button thats it. It will automatically create timesheet entry.
We linked Helpdesk with Project and timesheet in very easy and useful way.

We have added buttons on Helpdesk Ticket form view.

In form view we have added timer also to show total time spent from work started till now.

Users can manually edit timesheet entry description or we have added special field on for that where users can enter details of their work and that will be added as timesheet description.

There will be default description from Ticket name. We Capture start and stop time also on timesheet for more clear picture of work.

We have added start stop buttons on kanban view also for users comfort.

We have added functionality where any user will be able to start one Ticket Work at a time. Before starting work on another Ticket they will need to stop work first on running Ticket Work so mistakes can be avoided.

Set project in which all timesheet entry will be added in perticular Helpdesk Team. Tat can be changed on Ticket.

New button on Project form view to see realted Tickets.

Other Configuration

To use this module no technical knowledge is required. You will need to set defaut project in Helpdesk Teams. Just install module and functionality is ready to use. For more customization and help contactus.

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Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
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Ratings
Discuss

Amazing app !

Silvère DERNOUH

on 6/7/18, 1:01 AM

So useful and efficient app to complete the official helpdesk module. App greatly welcomed in our team. Allow everyone to gain time every day. Thanks a lot for that.