Website Helpdesk Support Ticket Management
by Probuse Consulting Service Pvt. Ltd. http://www.probuse.com$ 120.56
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Project (project) • Sales (sale) • Calendar (calendar) • Discuss (mail) • Invoicing (account) • Timesheets (hr_timesheet) • Employee Directory (hr) • Website Builder (website) |
| Technical Name |
website_helpdesk_support_ticket |
| License | See License tab |
| Website | http://www.probuse.com |
| Versions | 9.0 10.0 14.0 12.0 13.0 11.0 15.0 17.0 16.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Project (project) • Sales (sale) • Calendar (calendar) • Discuss (mail) • Invoicing (account) • Timesheets (hr_timesheet) • Employee Directory (hr) • Website Builder (website) |
| Technical Name |
website_helpdesk_support_ticket |
| License | See License tab |
| Website | http://www.probuse.com |
| Versions | 9.0 10.0 14.0 12.0 13.0 11.0 15.0 17.0 16.0 |
Website Helpdesk Support Ticket
This module allow you manage your customer support ticket, ticket portal, billings for support, Timesheets.
Main Features
* Your Customer can send support ticket/helpdesk request from your website and also attach documents.
* Generation of unique ticket on submission and record it as ticket in backend.
* Customer can check status of all support tickets submitted by him/her on My Account page.
* Print PDF - Helpdesk Support Ticket
* Support User / Technician can communitcate with customer using chatter and fill timesheet.
* Support Manager can close ticket and send bill to customer.
* Customer can give feedback and rating of ticket.
* Manage your support tickets using assignment to multiple support teams.
* Manage prepaid hours of customer for helpdesk tickets.
* Create customer invoices from timesheet lines/activities.
* Add Time In and Time Out on timesheet lines/activities.
* Print weekly timesheet report by employee.
* Show List of Tickets on Customer form with Smart Button.
* Allow you to have product on Customer/Project/Task and it will be used to Create Invoice from Timesheet.
* Calendar View of Helpdesk by Responsible
* ONLY FOR ODOO COMMUNITY EDITION.
Menus Available:
- Helpdesk
- Helpdesk/Configuration
- Helpdesk/Configuration/Helpdesk Teams
- Helpdesk/Helpdesk
- Helpdesk/Helpdesk/Helpdesk Tickets
- Helpdesk/Helpdesk/Analytic Accounts
- Helpdesk/Reports
- Helpdesk/Reports/Helpdesk Analysis
- Helpdesk/Invoice/Timesheets to Invoice
- Timesheet/Reports/Weekly Timesheet
Helpdesk Users
- Customer ===> William Hills
- Support Manager ==> Peter Pinaker
- Support User ==> Martin Luther
Support Team - List View
You can create different support team and assign ticket to support team responsible to do that job.
Support Team - Form View
If you set any team as default team then ticket create from website will be set it as default team but later team can change it.
Create Support Ticket Customer - Login with Willimas Hill
Thanks Message
Your Tickets on Portal/My Account
List of Tickets - Login with Willimas Hill
Send Message and Attachment by Customer - Login with Willimas Hill
Send Attachments and Message - Thank you
Attachments on Ticket and Chatter with Message sent by Customer
Support Manager Peter Pinaker ==> Create Task (Optional)
Support Manager Peter Pinaker ==> Assigning Ticket
Support User Martin Luther ==> Works on Ticket and Communicate with Customer using Open Chatter
Support Manager Add Invoice Lines And Create and Send Invoice/Bill to Customer
Created Customer Invoice/Bill
Closed Ticked - Email send to Customer and Requesting Ratings and Feedback
Customer Give Rating and Feedback Online
Ratting Stored on Tickets and Chatter
Helpdesk Analysis Report
Print PDF Support Ticket Report
Prepaid Hours
Analytic Account Menu inside Helpdesk
Prepaid Hours Configuration on Customer Analytic Account
Show Status of Prepaid Hours on Ticket
Section to Show Customer Invoice Creation from Timesheet Lines/Activities
Configure Rate on Customer Form
Fetch Rate from Customer Form on Project - Editable
Fetch Rate from Project Form on Task - Editable
Timesheet Lines to Create Customer Invoices
In list of timesheet system will display only billable timesheet lines which have not been invoiced yet.
Select timesheet lines for which you want to create customer invoice.
Click on Make Invoice wizard action to create customer invoice
Click Create Invoice Button on Wizard
Created Customer Invoices after Running Wizard
Customer Invoice Form View Sample
Billable, Time In and Time Out on Timesheet
Weekly Timesheet Report
Weekly Timesheet Report Wizard
Weekly Timesheet Report PDF
If you need any help or want more additional features,
you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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Any abuse of this reporting system will be penalizedGreat features in best price
App working great with all the listed features in page. This app cover most of our needs of helpdesk support application. Fantastic work by Probuse Team. Thank you very much
Great support
Was having issues, and they took care of it personally. Really complete module and it seems like they are constantly fixing/upgrading it. Having portal access for my clients is great. Worth the investment.
Work Good except Feedback system.
Help-desk system functionally is good but When feedback submitted by client its shows error "403: Forbidden The page you were looking for could not be authorized. Maybe you were looking for one of these popular pages ?" But if all client User login created in Odoo Users than it work perfectly. In practically its not possible because there will thousands of client login required in order to submit their review in this app.
Re: Work Good except Feedback system.
Hello B Praveen Reddy, It is working fine here without any error 403. We will check your ticket and reply you back. At our end feedback system is working ok as per shown in page. Thank you, Mustufa Rangwala
Doubts
HI, Can you link products the customer has bought from Sales Invoice to support so that we can select those products and raise a service ticket for the same?