Helpdesk Ticket Knowledge Base

by
Odoo

60.68

v 11.0 v 12.0 Third Party 8
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Website Builder (website)
eCommerce (website_sale)
Discuss (mail)
Project (project)
Sales Management (sale_management)
Invoicing Management (account_invoicing)
Attendances (hr_attendance)
Timesheets (hr_timesheet)
Employee Directory (hr)
Community Apps Dependencies
Lines of code 3703
Technical Name bi_helpdesk_ticket_knowledge_base
LicenseSee License tab
Websitehttps://www.browseinfo.com
Versions 11.0 17.0 16.0 13.0 12.0 14.0 15.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Website Builder (website)
eCommerce (website_sale)
Discuss (mail)
Project (project)
Sales Management (sale_management)
Invoicing Management (account_invoicing)
Attendances (hr_attendance)
Timesheets (hr_timesheet)
Employee Directory (hr)
Community Apps Dependencies
Lines of code 3703
Technical Name bi_helpdesk_ticket_knowledge_base
LicenseSee License tab
Websitehttps://www.browseinfo.com
Versions 11.0 17.0 16.0 13.0 12.0 14.0 15.0

Helpdesk Support Ticket Knowledge Base(Q & A) Odoo Apps

Support Helpdesk Ticket Knowledge Base-Helpdesk Q&A apps helps support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket in Odoo. This Odoo apps almost contain everything you need for Service Desk, Technical support team, Call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support Ticketing System is used for give customer an interface where he/she can send support ticket request and attach documents from website.Support ticket will send by email to customer and admin. for Online ticketing system for customer support in Odoo Support. Also its allow to create invoice easily from the timesheet logged for the project issue/helpdesk support ticketing system. Customer can view their ticket from the website portal and easily see stage of the reported ticket also customer can communicate with help-desk support team from website communication option inculding questions and answer option as Q&A feature listed on website.

Features

Create Knowledge Base (Q&A).

Allow support team to quickly create Knowledge Base (Q&A) from ticket in backend.

Tags.

Allow support team to set Tags after creating Knowledge Base (Q&A) in backend.

Category.

Allow support team to set Category after creating Knowledge Base (Q&A) in backend.

Search Knowledge Base In Portal.

Customer can search Knowledge Base (Q&A) by category,tags and questions.

Customer Portal View Knowledge Base.

Customer Can see the Knowledge Base(Q&A) before submitting issue ticket to get solution of problem.

Search Knowledge Base (Q&A).

Allow support team to search in Knowledge Base (Q&A) and quickly reply to customers with URL of website for that Knowledge Base (Q&A).

Knowledge Base Category

Knowledge Base Tags

Create/Post Knowledge Base (Q&A) and Search Knowledge Base (Q&A)

Post/Create Knowledge Base

Edit Knowledge Base (Q&A)

Search into Knowledge Base From Ticket

Portal Search in Knowledge Base

Portal Knowledge Base (Q&A)

Knowledge Base (Q&A) Details

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Free Support

You will get 90 Days free support incase any bugs or issue (Except data recovery).

At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on ticket@browseinfo.in or raise a ticket on support.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
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