Helpdesk Ticket Knowledge Base in Odoo
by BROWSEINFO https://www.browseinfo.com/demo-request?app=bi_helpdesk_ticket_knowledge_base&version=18&edition=Community$ 63.62
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Website (website)
• eCommerce (website_sale) • Discuss (mail) • Project (project) • Sales (sale_management) • Invoicing (account) • Attendances (hr_attendance) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 3964 |
| Technical Name |
bi_helpdesk_ticket_knowledge_base |
| License | OPL-1 |
| Website | https://www.browseinfo.com/demo-request?app=bi_helpdesk_ticket_knowledge_base&version=16&edition=Community |
| Versions | 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Website (website)
• eCommerce (website_sale) • Discuss (mail) • Project (project) • Sales (sale_management) • Invoicing (account) • Attendances (hr_attendance) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 3964 |
| Technical Name |
bi_helpdesk_ticket_knowledge_base |
| License | OPL-1 |
| Website | https://www.browseinfo.com/demo-request?app=bi_helpdesk_ticket_knowledge_base&version=16&edition=Community |
| Versions | 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 |
India | 
Malaysia 
Helpdesk Support Ticket Knowledge Base(Q & A) Odoo Apps
Support Helpdesk Ticket Knowledge Base-Helpdesk Q&A apps helps support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket in Odoo. This Odoo apps almost contain everything you need for Service Desk, Technical support team, Call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support Ticketing System is used for give customer an interface where he/she can send support ticket request and attach documents from website.Support ticket will send by email to customer and admin. for Online ticketing system for customer support in Odoo Support. Also its allow to create invoice easily from the timesheet logged for the project issue/helpdesk support ticketing system. Customer can view their ticket from the website portal and easily see stage of the reported ticket also customer can communicate with help-desk support team from website communication option inculding questions and answer option as Q&A feature listed on website.
Create Knowledge Base (Q&A)
Allow support team to quickly create Knowledge Base (Q&A) from ticket in backend.
Tags
Allow support team to set Tags after creating Knowledge Base (Q&A) in backend.
Category
Allow support team to set Category after creating Knowledge Base (Q&A) in backend.
Search Knowledge Base In Portal
Customer can search Knowledge Base (Q&A) by category,tags and questions.
Customer Portal View Knowledge Base
Customer Can see the Knowledge Base(Q&A) before submitting issue ticket to get solution of problem.
Search Knowledge Base (Q&A)
Allow support team to search in Knowledge Base (Q&A) and quickly reply to customers with URL of website for that Knowledge Base (Q&A).
Knowledge Base Category
Knowledge Base Tags
Create/Post Knowledge Base (Q&A) and Search Knowledge Base (Q&A)
Post/Create Knowledge Base
Edit Knowledge Base (Q&A)
Search into Knowledge Base From Ticket
Portal Search in Knowledge Base
Portal Knowledge Base (Q&A)
Knowledge Base (Q&A) Details
Version : 16.0.0.0
23 November 2022
Initial release of the app.
Version : 16.0.0.1
13 July 2024
Minor Issue Fixed.
Can I Use this module with Odoo Online ?
Do I got free support when I buy an App ?
Do I have to buy module for each version ?
How can I install the module I bought ?
The module I bought doesn't work, What should I do ?
Get Support, For Free!
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In case any bugs or issue (Except data recovery)
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+91-6351620270
Write Email
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