Service Level Agreements Helpdesk Support | SLA And Alarm Helpdesk Ticket | SLA Policy Support Service | SLA Helpdesk Dashboard | Helpdesk Portal with SLA
by Edge Technologies$ 47.71
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Employee Directory (hr)
• Website Builder (website) • Discuss (mail) |
| Community Apps Dependencies | Show |
| Lines of code | 3471 |
| Technical Name |
helpdesk_support_with_sla_alarm |
| License | OPL-1 |
| Versions | 11.0 12.0 13.0 14.0 15.0 16.0 |
Odoo Helpdesk Support With SLA Policy And Alarm App
Odoo helpdesk support with sla policy and alarm feature like helpdesk ticket helpdesk support ticket helpdesk dashboard support helpdesk ticket management portal helpdesk portal customer helpdesk system and set alarm for reminder mail send and set sla policy for ticket. Odoo Helpdesk Support With SLA provides a complete solution for ticket management and customer support. With Odoo SLA Helpdesk Dashboard and Portal, users can easily navigate the ticketing system. The Odoo platform incorporates robust features, including a ticket management portal and customer helpdesk system, ensuring streamlined interactions. In addition, the system allows the implementation of Service Level Agreement (SLA) policies, ensuring timely and prioritized resolution of support tickets. Additionally, users can set alarms for important tasks, such as sending notification emails, to ensure that critical deadlines are completed.
Allow User Access Rights
Allow user access rights for helpdesk to manager, leader and user and set access for manage helpdesk sla policy and manage helpdesk alarm.
Helpdesk Configuration
Helpdesk category, rating, days, template, stages, product and multi user and Helpdesk Ticket Reminder .
Dashboard
User can see state wise dashboard.
We provide different mail send to customer like when create ticket then generate mail is send and when click on reply button.
Helpdesk With SLA Policy And Alarm
We provide alarm facility as well as sla policy in this module.
Portal
View, manage and create helpdesk ticket in website portal.
Description
Allow User Access Rights
Allow user access rights for helpdesk to manager, leader and user and set access for manage helpdesk sla policy and alarm
Helpdesk Support Configuration
Helpdesk support configuration
Helpdesk support multi user, helpdesk remainder and products configuration.
Helpdesk Support Team Configuration
if user has right for manage helpdesk sla policy then see working schedule and we calculate ticket sla deadline in this working schedule
Helpdesk Support Ticket Type Configuration
if user has right for manage helpdesk sla policy then see sla policy redirect button.
Helpdesk Subject Type Configuration
Helpdesk support subject type configuration.
Helpdesk Support Tags Configuration
Helpdesk support tags configuration
Helpdesk Support Stage Configuration
Helpdesk support stage configuration
Helpdesk Support Category Configuration
Helpdesk support category configuration.
Helpdesk Support Sub Category Configuration
Helpdesk support sub category configuration
Helpdesk Support Priorities
Helpdesk support priorities configuration
Helpdesk Support SLA Policy
if user has right for manage helpdesk sla policy then see this
Redirect SLA Policy To Ticket Type
if user has right for manage helpdesk sla policy then it redirects to ticket type
Helpdesk Support Alarm
if user has right for manage helpdesk alarm then it sees this menu
Helpdesk Support Dashboard
Helpdesk dashboard with state wise if we select in configuration
Show Helpdesk Support Ticket in Kanban View
Show helpdesk support ticket in kanban view and if user has right for manage helpdesk sla policy then user see sla pass and fail filter.
Helpdesk Support Form
here we give some button for different functionality like approval button for stage change and if user has right for manage helpdesk sla policy then it sees sla deadline.
Send Mail on Generate New Support Ticket
Send mail on generate new support ticket.
Report of Helpdesk Support Ticket.
Report of helpdesk support ticket
Helpdesk Ticket Preview
Onclick preview button then preview is open
Helpdesk Support Cancel Ticket
Onclick click cancel ticket button then wizard is open, and then we click on cancel request in wizard then ticket is cancel
Re-Open Cancelled Helpdesk Support Ticket
Onclick re open ticket button then ticket is reopen
Helpdesk Support Reply Ticket
Onclick reply ticket button then send mail wizard is open after we click on send button then mail is send and reply date is store
Generate Mail When Reply Ticket
Generate mail when reply ticket.
Helpdesk With Alarm
if user has right for manage helpdesk alarm then enter remainder due date and helpdesk remainder then mail is send automatically on this action .
Alarm Cron
Cron for alarm that is run automatically.
Due Date Mail
Mail for due date of ticket.
Dashboard Support Ticket in Portal
Here a portal user can create or view it own ticket and show it all ticket.
Add Rating and Feedback
Enter rating and feedback.
Rating and Feedback Stored
Rating and feedback stored in backend.
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edgetechnologies.odoo@gmail.comOdoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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