Helpdesk Ticket Parent

v 11.0 v 12.0 Third Party 85

Download for v 11.0 Deploy on Odoo.sh

This module requires Odoo Enterprise Edition.

Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	• Helpdesk (helpdesk) • Discuss (mail) • Timesheets (hr_timesheet) • Employee Directory (hr) • Project (project)
Lines of code	54
Technical Name	`helpdesk_ticket_parent`
License	LGPL-3
Website	https://github.com/ursais/osi-addons
Versions	11.0 12.0

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Helpdesk - Parent Ticket

Odoo Helpdesk does not allow to relate tickets with each others.

Helpdesk teams need a way to track several individual issues under one parent ticket. This type of ticket is usually created during troubleshooting when an agent (Levels II and II) detects that the issue is further away from the end-user who reported it and it is affecting or will potentially impact other end-users or dependent products/services.

This module allows the helpdesk user to set a parent-children relationship between helpdesk tickets.

Usage

Go to Helpdesk
Create or select a ticket
Set his parent
Go to the parent to see all his children
In the search view, use the Parents filter to get the list of tickets whose parent is not set. Use the Children one to get the ones whose parent is set.

Credits

Steve Campbell <scampbell@opensourceintegrators.com>

Contributors

Open Source Integrators <https://www.opensourceintegrators.com>

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