CRM - RMA (Return Merchandise Authorization)
CRM - RMA (Return Merchandise Authorization) module allows to manage products returned from the costumers, and then accept or decline these requests.
Allows users to create RMA (Return Merchandise Authorization) when some products are returned
Users can accept o decline these requests
Allows to process repair, credit, replace or return of products
Each product can have different processing
RMA automatically creates an order or invoice in case of repair o credit
Users can print RMA Report & Send to customer by an email
RMA form created
When a sale order is selected it automatically fills partner's info and contacts(phone, email). Returned products can only be related to the selected sale order.every product has three states to be processed,processing and completed.
RMA product lines
User can allow to insert returned products related to the selected sale order and it automatically fills the delivered quantity(the returned qty of the customer must lower than delivered qty otherwise it shows a warning popup).For each product user can set different processing but total processed qty must be lower than returned qty otherwise it shows a warning popup;when the 2 quantities are equal the state of that product changes to "completed".if total processed qty of a product is 0 its state is "to be processed" but when is more than zero is "processing".
RMA processing product
here user can set how to process a product and the quantity(repair, replace, credit, return).In case of repair user can set a unit price to repair the product. If user choose credit it can set the percentage of credit. user can set the product to be replaced(replace)
RMA automatic order/invoice
When there are products to be repaired o to credit(a processing with final action repair or credit) it automatically creates a quotation/invoice of the products automatically filling all fields(partner info, product lines). User can directly see the created quotation/invoice by clicking this buttons
if the processing is a "repair" it creates a quotation automatically filling all fields(price unit is the repair price unit set in processing). In case of credit it creates a invoice.
Print RMA report
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