Whatsapp E-commerce Products Presales/Support

by
Odoo

41.73

v 11.0 v 12.0 Third Party
Required Apps eCommerce (website_sale)
Website Builder (website)
Lines of code 709
Technical Name sh_website_wtsapp_product
LicenseSee License tab
Websitehttps://www.softhealer.com
Also available in version v 13.0 v 14.0 v 12.0
You bought this module and need support? Click here!
Required Apps eCommerce (website_sale)
Website Builder (website)
Lines of code 709
Technical Name sh_website_wtsapp_product
LicenseSee License tab
Websitehttps://www.softhealer.com
Also available in version v 13.0 v 14.0 v 12.0

Whatsapp E-commerce Products Presales/Support

WhatsApp is an ideal tool for the eCommerce business. Currently, in odoo, there is no feature where you can manage product presales support in the WhatsApp. Our module will provide that feature. Your customer gets product support from the odoo website to the WhatsApp executive who gives presales support in the WhatsApp.

  • You can manage product presales support in the WhatsApp.
  • You can choose 2 option for presales support through WhatsApp,

    A) Individual: If you have one person who manages all products support then select individual.
    B) Multiple: If you have a team that gives support for different products then select multiple. (You can manage time and holidays for all team members).
  • You can customize your custom Whatsapp button,

    A) Color: You can change the font and button color.
    B) We provide different 9 styles for the WhatsApp button.
  • We have 2 ways for Whatsapp requests,

    A) Modal-Popup: When you click the WhatsApp button it opens a wizard for general details for Whatsapp message.
    B) Direct message: When you click the WhatsApp button it sends a direct WhatsApp message.

Individual Whatsapp Manager Flow


Whatsapp product support configuration.


Press the WhatsApp button on products for the presales support.


Now you can chat for presales support in the WhatsApp.


WhatsApp button is also available in the product form view for support.


Now you can chat.


Multiple Whatsapp Manager Flow


Whatsapp product support configuration.


Press "Configure Team Member" if you have a team that gives support for different products, Whatsapp team member kanban view looks like this.


Whatsapp team member form view looks like this.


In the product form view, all team members WhatsApp button is available.


If you have ticked modal-popup in the WhatsApp requests then this wizard opens after press the WhatsApp button, Fill the details and press the "Submit" button.


Now you can chat.

Version 11.0.1 | Released on : 25 September 2020

  • Initial Release.
  • Yes, this app works perfectly with Odoo Enterprise as well as Community.
  • Yes, This app is compatible with Odoo's Multi-Website/Multi-Company Feature.
  • Yes, we provide free upgrades as well as free support for 90 days.

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