All in one Helpdesk Support | Helpdesk for CRM | Helpdesk for Sale | Helpdesk for Purchase | Helpdesk for Invoice | Helpdesk for Timesheet | Task Helpdesk Support Ticket
by Edge Technologies$ 175.32
Odoo All In One Helpdesk Support Ticket and Website Helpdesk Portal App
Odoo Helpdesk Support Odoo app integrated solution for managing customer interactions and support processes. With this helpdesk ticket system, businesses can track and resolve customer issues. This Helpdesk Dashboard provides a centralized view, enabling quick monitoring of support operations. The Helpdesk Portal allows customers to submit and monitor their tickets, fostering transparency and engagement. Through this integration with CRM, the system ensures a holistic approach to customer relationship management. Additionally, Helpdesk Support connects with other Odoo modules, such as Sale Orders, Purchase Orders, and Invoices, improving the workflow and overall efficiency.
Allow User Access Rights
Allow user access rights for helpdesk to manager, leader and user and set access for other access.
Helpdesk Configuration
Helpdesk category, rating, days, template, stages, product and multi user.
Dashboard
User can see state wise dashboard.
We provide different mail send to customer like when create ticket then generate mail is send and when click on reply button.
Portal
View, manage and create helpdesk ticket in website portal.
Helpdesk With CRM
If user has right for manage helpdesk crm then user manage helpdesk with crm.
Helpdesk With Sale Order
If user has right for manage helpdesk sale then user manage helpdesk with sale order.
Helpdesk With Purchase Order
If user has right for manage helpdesk purchase then user manage helpdesk with purchase order.
Helpdesk With Invoice
If user has right for manage helpdesk invoice then user manage helpdesk with invoice.
Helpdesk With Task
If user has right for manage helpdesk task then user manage helpdesk with task.
Helpdesk With Timesheet
If user has right for manage helpdesk timesheet then user manage helpdesk with timesheet operation.
Helpdesk SLA Policy And Alarm
If user has right for manage helpdesk alarm and sla policy then user manage reminder and sla policy.
Helpdesk Support App Basic Functionality
Allow User Access Rights
Allow user access rights
Helpdesk Support Configuration
Helpdesk support configuration
Helpdesk support multi user and products configuration.
Helpdesk Support Team Configuration
Helpdesk support team configuration
Helpdesk Support Ticket Type Configuration
Helpdesk support ticket type configuration.
Helpdesk Subject Type Configuration
Helpdesk support subject type configuration.
Helpdesk Support Tags Configuration
Helpdesk support tags configuration
Helpdesk Support Stage Configuration
Helpdesk support stage configuration
Helpdesk Support Category Configuration
Helpdesk support category configuration.
Helpdesk Support Sub Category Configuration
Helpdesk support sub category configuration
Helpdesk Support Priorities
Helpdesk support priorities configuration
Show Helpdesk Support Ticket Dashboard
Show helpdesk support ticket dashboard.
Helpdesk Support Form
Helpdesk support form
Send Mail on Generate New Support Ticket
Send mail on generate new support ticket.
Print Helpdesk Support Ticket.
Print helpdesk support ticket in PDF format.
Report of Helpdesk Support Ticket.
Report of helpdesk support ticket
Helpdesk Ticket Preview
Helpdesk ticket preview
Helpdesk Support Approve Ticket
Helpdesk support approve ticket in progress stage.
Helpdesk Support Ticket Approved
Helpdesk support ticket approved done.
Helpdesk Support Cancel Ticket
Helpdesk support cancel ticket.
Helpdesk Support Cancel Reason
Define helpdesk support cancel reason.
Re-Open Cancelled Helpdesk Support Ticket
Re-open cancelled helpdesk support ticket.
Cancelled Helpdesk Support Ticket
Details of cancelled helpdesk support ticket.
Helpdesk Support Reply Ticket
Helpdesk support reply ticket.
Show Reply Sub-Form
Show reply sub-form then send.
Generate Mail When Reply Ticket
Generate mail when reply ticket.
Reply Date Details
Reply date details.
Dashboard Support Ticket in Portal
Dashboard support ticket in website portal.
Filtered Dashboard Support Ticket in Portal
Filtered dashboard support ticket in portal .
Show Dashboard Support Ticket in Portal
All dashboard support ticket in website portal .
Create Dashboard Support Ticket from Portal
Create dashboard support ticket from website portal.
Define Details in Dashboard Support Ticket from Portal
Define details in dashboard support ticket from website portal.
View Particular Ticket
View particular ticket.
Download Dashboard Support Ticket From Portal
Download dashboard support ticket from portal
Generated PDF Report
Generated helpdesk ticket PDF report from website portal.
Communication with Users
Communication with users.
Feedback and Rating
Add feedback and rating.
Add Rating and Feedback
Enter rating and feedback.
Rating and Feedback Stored
Rating and feedback stored in backend.
Helpdesk With CRM
Allow User Access Rights
Allow user access rights for helpdesk to manager, leader and user and set access for crm helpdesk
Show Helpdesk Support Ticket in Kanban View
Show helpdesk support ticket in kanban view with filter lead/opportunity.
Helpdesk Support Form
here we give some button for different functionality like approval button for stage change etc.
Create Lead In Ticket
If user has right for manage helpdesk crm then onclick create lead button then user create lead for this ticket.
Redirect To Lead In Ticket
If user has right for manage helpdesk crm then onclick lead smart button then user redirect it related lead.
Create Opportunity In Ticket
If user has right for manage helpdesk crm then onclick create opportunity button then user create opportunity for this ticket.
Redirect To Opportunity In Ticket
If user has right for manage helpdesk crm then onclick opportunity smart button then user redirect it related opportunity.
Create Ticket In Lead/Opportunity
If user has right for manage helpdesk crm then onclick create ticket button then user create ticket.
Redirect To Ticket In Lead/Opportunity
If user has right for manage helpdesk crm then onclick ticket smart button then user redirect it related ticket.
Lead/Opportunity Tree View
If user has right for manage helpdesk crm then ticket filter is show.
Helpdesk With Sale Order
Allow User Access Rights
Allow user access rights for helpdesk to manager, leader and user and set access for manage sale order helpdesk
Show Helpdesk Support Ticket in Kanban View
Show helpdesk support ticket in kanban view with filter sale order.
Helpdesk Support Form
here we give some button for different functionality like approval button for stage change etc.
Create Sale Order In Ticket
If user has right for manage helpdesk sale order then onclick create sale order button then user create sale order for this ticket.
Redirect To Sale Order In Ticket
If user has right for manage helpdesk sale order then onclick sale order smart button then user redirect it related sale order.
Create Ticket In Sale Order
If user has right for manage helpdesk sale order then onclick create ticket button then user create ticket.
Redirect To Ticket In Sale Order
If user has right for manage helpdesk sale order then onclick ticket smart button then user redirect it related ticket.
Sale Order Tree View
If user has right for manage helpdesk sale order then ticket filter is show.
Helpdesk With Purchase Order
Allow User Access Rights
Allow user access rights for helpdesk to manager, leader and user and set access for manage purchase order helpdesk
Show Helpdesk Support Ticket in Kanban View
Show helpdesk support ticket in kanban view with filter purchase order.
Helpdesk Support Form
here we give some button for different functionality like approval button for stage change etc.
Create Purchase Order In Ticket
If user has right for manage helpdesk purchase order then onclick create purchase order button then user create purchase order for this ticket.
Redirect To Purchase Order In Ticket
If user has right for manage helpdesk purchase order then onclick purchase order smart button then user redirect it related purchase order.
Create Ticket In Purchase Order
If user has right for manage helpdesk purchase order then onclick create ticket button then user create ticket.
Redirect To Ticket In Purchase Order
If user has right for manage helpdesk purchase order then onclick ticket smart button then user redirect it related ticket.
Purchase Order Tree View
If user has right for manage helpdesk purchase order then ticket filter is show.
Helpdesk With Invoice
Allow User Access Rights
Allow user access rights for helpdesk to manager, leader and user and set access for manage invoice helpdesk
Show Helpdesk Support Ticket in Kanban View
Show helpdesk support ticket in kanban view with filter invoice.
Helpdesk Support Form
here we give some button for different functionality like approval button for stage change etc.
Create Invoice In Ticket
If user has right for manage helpdesk invoice then onclick create invoice button then user create invoice for this ticket.
Redirect To Invoice In Ticket
If user has right for manage helpdesk invoice then onclick invoice smart button then user redirect it related invoice.
Create Ticket In Invoice
If user has right for manage helpdesk invoice then onclick create ticket button then user create ticket.
Redirect To Ticket In Invoice
If user has right for manage helpdesk invoice then onclick ticket smart button then user redirect it related ticket.
Invoice Tree View
If user has right for manage helpdesk invoice then ticket filter is show.
Helpdesk With Task
Allow User Access Rights
Allow user access rights for helpdesk to manager, leader and user and set access for manage task helpdesk
Show Helpdesk Support Ticket in Kanban View
Show helpdesk support ticket in kanban view with filter task.
Helpdesk Support Form
here we give some button for different functionality like approval button for stage change etc.
Create Task In Ticket
If user has right for manage helpdesk task then onclick create task button then user create task for this ticket.
Redirect To Task In Ticket
If user has right for manage helpdesk task then onclick task smart button then user redirect it related task.
Create Ticket In Task
If user has right for manage helpdesk task then onclick create ticket button then user create ticket.
Redirect To Ticket In Task
If user has right for manage helpdesk task then onclick ticket smart button then user redirect it related ticket.
Task Tree View
If user has right for manage helpdesk task then ticket filter is show.
Helpdesk With Timesheet
Allow User Access Rights
Allow user access rights for helpdesk to manager, leader and user and set access for manage timesheet helpdesk
Helpdesk Support Configuration
Helpdesk support helpdesk with timesheet configuration
Show Helpdesk Support Ticket in Kanban View
Show helpdesk support ticket in kanban view with filter running ticket.
Helpdesk Support Form
here we give some button for different functionality like approval button for stage change etc.
Start Ticket
If user has right for manage helpdesk timesheet then onclick start ticket button then timer is start and timesheet is created with default project in configuration and default description.
End Ticket
If user has right for manage helpdesk timesheet then onclick end ticket button then following wizard is open and then we end button click then ticket is end with given project, timesheet and description in timesheet.
Timesheet Tree View
If user has right for manager for timesheet then user can edit start date and end date.
Helpdesk SLA Policy And Alarm
Allow User Access Rights
Allow user access rights for helpdesk to manager, leader and user and set access for manage helpdesk sla policy and alarm
Helpdesk Support Configuration
Helpdesk support ticket reminder configuration
Helpdesk Support Team Configuration
if user has right for manage helpdesk sla policy then see working schedule and we calculate ticket sla deadline in this working schedule
Helpdesk Support Ticket Type Configuration
if user has right for manage helpdesk sla policy then see sla policy redirect button.
Helpdesk Support SLA Policy
if user has right for manage helpdesk sla policy then see this
Redirect SLA Policy To Ticket Type
if user has right for manage helpdesk sla policy then it redirects to ticket type
Helpdesk Support Alarm
if user has right for manage helpdesk alarm then it sees this menu
Show Helpdesk Support Ticket in Kanban View
Show helpdesk support ticket in kanban view and if user has right for manage helpdesk sla policy then user see sla pass and fail filter.
Helpdesk Support Form
here we give some button for different functionality like approval button for stage change and if user has right for manage helpdesk sla policy then it sees sla deadline.
Helpdesk With Alarm
if user has right for manage helpdesk alarm then enter remainder due date and helpdesk remainder then mail is send automatically on this action .
Alarm Cron
Cron for alarm that is run automatically.
Due Date Mail
Mail for due date of ticket.
Our Services
Get In Touch
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edgetechnologies.odoo@gmail.comOdoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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