Website HelpDesk Service Level Agreement-Helpdesk SLA Odoo
by BROWSEINFO https://www.browseinfo.com/demo-request?app=bi_helpdesk_service_level_agreement&version=18&edition=Community$ 96.85
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Website (website)
• eCommerce (website_sale) • Discuss (mail) • Project (project) • Sales (sale_management) • Invoicing (account) • Attendances (hr_attendance) • Employees (hr) |
Community Apps Dependencies | Show |
Lines of code | 3590 |
Technical Name |
bi_helpdesk_service_level_agreement |
License | See License tab |
Website | https://www.browseinfo.com |
Versions | 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Website (website)
• eCommerce (website_sale) • Discuss (mail) • Project (project) • Sales (sale_management) • Invoicing (account) • Attendances (hr_attendance) • Employees (hr) |
Community Apps Dependencies | Show |
Lines of code | 3590 |
Technical Name |
bi_helpdesk_service_level_agreement |
License | See License tab |
Website | https://www.browseinfo.com |
Versions | 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 |
Website Support Help Desk Service Level Agreement-SLA in Odoo helpdesk
Website customer Service Level Agreement-SLA Odoo apps helps helpdesk team to have service level agreement(SLA) contract on Support HelpDesk in Odoo. This Odoo apps almost contain everything you need for Service Desk, Technical support team, Call center management, Issue ticketing system which include issue tracking, billing payment, tech support portal, service request with timesheet to be managed in Odoo project management app. Website customer helpdesk support Ticketing System is used for give customer an interface where he/she can send support ticket request and attach documents from website.Support ticket will send by email to customer and admin. for Online ticketing system for customer support in Odoo Support. Also its allow to create invoice easily from the timesheet logged for the project issue/helpdesk support ticketing system. Customer can view their ticket from the website portal and easily see stage of the reported ticket also customer can communicate with help-desk support team from website communication option. This Odoo apps also support SLA process for service request submitted by client for Helpdesk and support request.
Features

SLA Levels
Allows to setup SLA Levels under configuration.
SLA for Customer
Allows to link SLA level on Customer form.
SLA Time Logs
SLA time logs for the ticket based on Helpdesk SLA Team setup.
Deadline Calculation
Calculating Deadline of tickets based on priority and Category of the ticket for SLA level configuration.
SLA Analysis
Helpdesk SLA Analysis to analysis your SLA logs by ticket numbers.
Helpdesk SLA Team
You can setup support team with their Estimated Response Time / Reply Time / Working Time for that stage.Helpdesk SLA Levels

Helpdesk SLA Level Form

Helpdesk SLA Teams

Helpdesk SLA Team Form

Helpdesk Service Level Agreement for Customer

Support Ticket with SLA Time log


Helpdesk SLA Analysis

Free Support
You will get 90 Days free support incase any bugs or issue (Except data recovery).
At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on ticket@browseinfo.in or raise a ticket on support.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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