Complaint to Supplier

Odoo v12

• Are you having trouble recording, managing, and keeping track of complaints and its results?
• This module will probably be useful to you in this case!
• This module is quite suitable for distribution companies, as they often have to connect customer complaints to supplier.

Well, after you installed the module, an additional menu will appear in the Purchase> Purchase> Complaint Supplier
In general, this document will consist of 4 sections:
1. Personal Information: includes information about the complainant, the recipient
2. Complaint Information: basic information of the case (complaints about what problems, products, suppliers, contract numbers, batch numbers...)
3. Complaint Content: details of the complaint (arising place, quantity of complaints, value of the complaints...)
4. Result: as a result of resolving the case from the supplier, the recipient will update this information into the document

Now, let's review the basic process of this module

• First, the requester will create a new record, assign the recipient, and fill in the information in 'Complaint Information' section and 'Complaint Content' section, then click button 'Send Request'
• Note: The requester will not be able to enter information in the 'Result' section

• Once the requester clicks button 'Send Request', the recipient will receive a notification, which can directly click on the document number to open the document.

• Recipient will click button 'Progress' to switch the document status to InProgress (in fact, this is the time to work with supplier on this complaint)

• When have results of feedback from the supplier, the recipient updates that information in the 'Result' section.
  TIP: When state of document is not 'in-progress', the 'Result' section cannot be updated - and only the recipient (assigned on the document) can update.

• Well, when input completed, recipient can click button "Done" to end this complaint. Immediately, a notice will be sent to the requester.
  Note that you cannot leave the "result" field blank when you press button 'Done'

• On the other hand, if the complaint is not resolved by the provider (or there is also an input error from the requester), the recipient can use the button 'Cancel'
  Just like when Done, requester will also receive a notification when canceling the document
  Note: It is mandatory to fill in field "Note" if you cancel the document

• In addition, this module also lists number of the complaint for each supplier (counting base on the supplier field in 'Complaint Information' section).

• And the number of complaints resolved compared to the total number of complaints - will be displayed when you create a Purchase Order

• Hope this module is useful to you

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