Helpdesk Ticket Timesheet

by Aresoltec Canarias , Punt Sistemes , SDi Soluciones Digitales , Solvos , Odoo Community Association (OCA)

v 12.0 Third Party 385

Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	• Project (project) • Discuss (mail) • Employees (hr)
Community Apps Dependencies	Show • Helpdesk Project • Helpdesk Management
Lines of code	2424
Technical Name	`helpdesk_mgmt_timesheet`
License	AGPL-3
Website	https://github.com/OCA/helpdesk
Versions	12.0 13.0 14.0 15.0 16.0

You bought this module and need support? Click here!

Helpdesk Ticket Timesheet

This module adds Timesheet funcionality in Helpdesk module.

Table of contents

Configuration
- Allow Timesheet
Usage
Bug Tracker
Credits

Configuration

To configure this module, you need to:

Allow Timesheet for a Helpdesk’s Team
Set a Default Project (optional)

Allow Timesheet

Go to Helpdesk > Configuration > Teams.
Edit or create a new team.
Check Allow Timesheet option to allow timesheets for that team.
Select a Project for that team (optional).

Usage

Go to Helpdesk or Helpdesk > Dashboard to see the tickets dashboard.
In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.
If there is not a Default Project you will need select a Project for the Ticket to show the Timesheet Table.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

Aresoltec Canarias
Punt Sistemes
SDi Soluciones Digitales
Solvos

Contributors

Aresoltec Canarias, S.L:
- Inma Sánchez
SDi Soluciones, S.L.:
- Oscar Soto
- Jorge Luis Quinteros
Punt Sistemes, S.L.:
- Carlos Ramos
Solvos Consultoría Informática, S.L.:
- David Alonso

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

Please log in to comment on this module

The author can leave a single reply to each comment.
This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
If you want to start a discussion with the author, please use the developer contact information. They can usually be found in the description.