Odoo Zendesk Connector

by
Odoo

$ 317.90

v 11.0 v 12.0 Third Party 23
This module requires Odoo Enterprise Edition.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Contacts (contacts)
• Discuss (mail)
• Helpdesk (helpdesk)
• Sales (sale_management)
• Invoicing (account)
Lines of code 932
Technical Name odoo_helpdesk_zendesk_integration
LicenseOPL-1
Websitehttp://www.techloyce.com
Versions 13.0 12.0 11.0 14.0 15.0 16.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Contacts (contacts)
• Discuss (mail)
• Helpdesk (helpdesk)
• Sales (sale_management)
• Invoicing (account)
Lines of code 932
Technical Name odoo_helpdesk_zendesk_integration
LicenseOPL-1
Websitehttp://www.techloyce.com
Versions 13.0 12.0 11.0 14.0 15.0 16.0

Zendesk Connector

Odoo Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient which means more productive agents and satisfied customers. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

Request a Free Demo

Highlights

API Integration

One click API integration.

Synchronize Tickets

Sync tickets from Zendesk to Odoo Helpdesk and from Odoo Helpdesk into Zendesk (Create, update & Delete).

Sync Zendesk Multiple login

Sync data from multiple Zendesk login in Odoo Helpdesk..

Tracking Tickets

Simple module for tracking tickets.

Prioritizing tickets.

Prioritizing Tickets from Zendesk into Odoo.

Categorize Tickets

Categorize Zendesk tickets into Odoo Helpdesk.

Synchronize Stage

Specify Zendesk tickets stage into Odoo Helpdesk.

Assign Zendesk tickets to Users

Assign Zendesk tickets to Users into Odoo Helpdesk.

Synchronize Comment

Add comment to the tickets..

Synchronize Automatically

Automatically sync data between Zendesk Support and Odoo Helpdesk.

Synchronize Contacts

Synchronize Ticket

Automatic Jobs

Zendesk Credentials

  • URL: mysubdomain (excluding https and zendesk domain).
  • Username: Email of the user with you want to link.
  • Password: Password of the respective user.

    • Zendesk Settings

    Zendesk Company

    Custom Date Range

    Auto Scheduler

    Zendesk Connector History

    The app works well with Odoo Enterprise (On-premise and Odoo.SH) but not with Odoo Community because no helpdesk in community version. Odoo Online (Cloud) does not allow installation of third-party apps and hence this app cannot be installed on Odoo Online.

    You can contact us to request a customization in the app.

    Yes, you can export Products from Odoo to Salesforce as well as import Products from Salesforce to Odoo. If the products are already present on Odoo as well as Salesforce, you can establish a synchronization between them using the connector. You can also activate synchronization of upcoming product in Odoo by checking the checkbox in settings, it will automatically create product in Salesforce too.

    License Terms

    Package is non-distributable and can only be used by the organization which is buying the package. The pricing is only for this package and associated version. For any new purchases, cost associated with the new release will be charged.

    Disclaimer

    • Functionalities depicted in videos can vary for version to version. So to be sure of features please contact to support to get updated demo and video
    • To explore Export functionality use developer/testing Zendesk account , so no information gets manipulated in production account during testing. 
    Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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