| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • Helpdesk (helpdesk) |
| Lines of code | 1181 |
| Technical Name |
odoo_helpdesk_zendesk_integration |
| License | OPL-1 |
| Website | http://www.techloyce.com |
| Versions | 11.0 12.0 13.0 14.0 15.0 16.0 18.0 19.0 |
Zendesk Connector
Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient which means more productive agents and satisfied customers. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Highlights
API Integration
One click API integration.
Synchronize Tickets
Import/Export tickets from Zendesk to Odoo Helpdesk and vice versa.
Sync Multiple Zendesk Logins
Import/Export data from multiple Zendesk logins in Odoo Helpdesk.
Tracking Tickets
Simple module for tracking tickets.
Prioritizing Tickets
Prioritizing Tickets from Zendesk into Odoo.
Categorize Tickets
Categorize Zendesk tickets into Odoo Helpdesk.
Synchronize Stage
Specify Zendesk ticket stages in Odoo Helpdesk.
Assign Tickets to Users
Assign Zendesk tickets to users in Odoo Helpdesk.
Synchronize Comments
Add comments to tickets.
Synchronize Automatically
Import/Export data between Zendesk Support and Odoo Helpdesk automatically.
Features
Zendesk to Odoo Synchronization
Synchronization History and Logs
User-Friendly Configuration
Automatic Jobs
Setup Instructions
Zendesk Settings
Zendesk Operations
Custom Date Range
Zendesk Connector History
Auto Scheduler
Zendesk Module - Installation Guide for Odoo
For On-Premise Odoo
- Place the module folder in your Odoo Addons directory.
- Ensure the requirements.txt file is included in the module folder with the
following content:
- zenpy == 2.0.19
- Run the following command to install the dependencies:
pip install -r requirements.txt
- Restart your Odoo server to load the newly added module.
- Log in to Odoo, go to Settings, and enable Developer Mode.
- Navigate to Apps → Update Apps List and click Update.
- In the Apps menu, search for the module by name and click Install.
For Odoo.sh
- Add the module folder to your custom add-ons directory in your local development environment.
- Commit and push the changes to your Odoo.sh Git repository.
- Include a requirements.txt file in the repository's root directory with the
following content:
- zenpy == 2.0.19
- Odoo.sh will automatically install these dependencies during the build process.
- Push the changes to trigger a new build. Verify that the build completes successfully.
- Log in to your Odoo.sh database, go to Apps, search for the module by name, and click Install.
Configure Zendesk Credentials
- Navigate to the Zendesk Settings menu in Odoo.
- Fill in the required fields:
- URL: Your Zendesk instance URL.
- Email: Your Zendesk account email.
- Password: Your Zendesk account password.
- Click the Test Connection button to ensure the credentials are correct.
Zendesk Product Support
After purchasing this app, if you face any issue regarding the functionality/working of our app, we are here to address your queries. We provide 60-days support to our clients. The support period starts from the date of app purchase.
Need help? Email us at support@techloyce.com
FAQs
Is this app compatible with Odoo Enterprise as well as Community?
Yes, the app works perfectly well with Odoo Enterprise (On-premise and Odoo.SH) as well as Community. Odoo Online (Cloud) does not allow installation of third-party apps and hence this app cannot be installed on Odoo Online.
I need an extra feature in this app. How can I request it?
Upgrades are not free. If you require any customization, you can contact us. We offer support for 90 days after purchase. For further information, you can contact us at https://techloyce.com/contact-us or read our support policy.
Our Helpful Links
Explore our resources, watch tutorials, or connect with Techloyce
Suggested Apps
License Terms
Package is non distributable and can only be used by the organization which is buying the package. The pricing is only for this package and associated version. For any new purchases, cost associated with the new release will be charged.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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