Issue Tracking/Project Issue Tracker for Customer Support in Odoo

by
Odoo

41.36

v 13.0 Third Party 2
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Required Apps Project (project)
Sales (sale_management)
Invoicing (account)
Employees (hr)
Technical Name bi_project_issue_support
LicenseSee License tab
Websitehttps://www.browseinfo.in
Also available in version v 12.0 v 11.0
You bought this module and need support? Click here!
Required Apps Project (project)
Sales (sale_management)
Invoicing (account)
Employees (hr)
Technical Name bi_project_issue_support
LicenseSee License tab
Websitehttps://www.browseinfo.in
Also available in version v 12.0 v 11.0

Project Issue Tracker for customer helpdesk support in Odoo

Project Helpdesk support and Issue tracking Odoo apps is must part of the customer support system, this module does everything needed for that. This issue tracker odoo apps helps to create/report issues faced for the project for the customers which are able to assign a support person and support team where the assigned person is able to fill the timesheet also it has the facility to escalate the issue. After finishing the issue you can also raise an invoice to the customer according to the timesheet entry or based on the manual entry option. It also provide option to print Issue/Support Request Reports.

Features

Create Support Issue for Project Task

View Support Issue for specific Project Task.

Options to create Invoice

Create Manual Invoice or create invoice with Timesheet.

Allow to Escalate team

Escalate team to assign issue to higher level support.

PDF report for support issue

Print PDF report for support issue.

Issue Menu

You can create Support Issue Goto Project > Support Issue.

User can enter details about support issue name, Customer, category, email, support team and other related details about support issue.


Support Issue Tree View

Here you can see created all support issue.


Escalate Team.

If you want to assign this support issue to higher level/parent team then you can use this button.
After using this button support team and team leader will be change as per parent team.
If you are in parent level then you can not escalate team.



Once you escalate team then level is also change.

Warning on Escalate Team.


Close Support Issue.

Manager can close support issue.
When you click on Set To Close button then stage will be change to closed and current date and time will be set as closed date.


Create Invoice

When support issue is closed then after accountant can create invoice.

You have 2 different options to create Invoice.

1. Create Invoice with Employee Timesheet.

1.1 - Using Employee Timesheet Cost.

1.2 - Using Manual Employee Cost.

If You select manual employee cost then you have to pass cost for creating invoice.


2. Create Invoice with Manual.

Support Issue Invoice.

Create Support Ticket task

You can create task goto Project > Search > Tasks.


View Support Issue Tasks

Click on task smart button to view list of support issue tasks.


Reset Support Issue

Click on Set To Reset button to reset support issue and stage will be set as New from Closed.


Closed Support Issue

Closed support issue will be display here.


Support Issue Report

PDF report for support issue.


Configuration

Support Team


Support Issue Stages


Support Issue Type


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Free Support

You will get 90 Days free support incase any bugs or issue (Except data recovery).

At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on sales@browseinfo.in or raise a ticket on support.

Website Support Request Services
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
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ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
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