v 13.0 Third Party 12
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Lines of code 19620
Technical Name generic_request
LicenseOPL-1
Websitehttps://crnd.pro
Versions 16.0 15.0 12.0 13.0 14.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Community Apps Dependencies
Lines of code 19620
Technical Name generic_request
LicenseOPL-1
Websitehttps://crnd.pro
Versions 16.0 15.0 12.0 13.0 14.0

Generic Request

ITSM | Helpdesk | Service Desk

License: OPL-1 CR&D


Demo
Documentation

Generic Request represents incident management system and perfect fits the companies that provide incident management process. It is designed to be a single channel for submitting all the events that prevent normal workflow.

Generic Request can be used to buid a solid ITSM, Helpdesk, Service Desk system for your company.
A large variety of addons (more than 50) allows to create your own system that will suit even the most demanding companies.
Each addon integrates into the system and provides new functionality.
Build a simple, reliable, free helpdesk system and easily upgrade it to a professional ITSM at any time by installing additional modules.

Key features:

  • Custom request Types / Categories
  • Global Stage Types
  • Custom Stages / Routes for each type of request
  • Coloured workflow diagrams
  • Ability to setup workflow on the fly from the Diagram View
  • Assignments
  • System Events: almost any request activity is registered as a system event and can be used for logging or triggering programmed automated actions and route transitions (requires addons installation)
  • Configurable custom notifications
  • Tools for communication with customers, notes, event planning
  • Logging, reports, analysis
  • Complete documentation with configuration examples

Additional features provided by add-ons:

You can install (download) additional features, or read documentation directly from the Settings page of Generic Request

settings
other settings


Basic Workflow Example

  • Administrator configures request settings (categories, types, services, etc.).
  • User provides all information about incident by filling necessary fields and creates request.
  • Submitted requests step by step follow the route defined in request type until resolved.
  • On each request stage, various activities may be planned and responsible persons can be assigned.
  • Request operators are always keep in touch with the users while handling the requests.
  • All incidents are documented and tracked. Reports generated while managing the incidents allow defining the problem areas and create the ways for their preventing.

Set up types, categories, stage types of requests

start configure


Simple type configuration

configure type


Create request

create_request


Dynamic workflow

dynamic_workflow


Manage requests from kanban

review_requests


review_requests


Processing: handle request stages, assign responsible persons

request_process


Keep in touch with the user

discussion


Schedule activities

schedule_activity


Manage activities from the Activity View

activity view


You can set up various services for each request type

service in type


Set up level of service for partners

partner's servece level


You can select an appropriate service when creating requests. If you select related partner, this will automatically set pre-configured service level for him

service level


The Generic Request module is part of the Bureaucrat ITSM project. You can try it by the references below.


Launch your own ITSM system in 60 seconds:

Create your own Bureaucrat ITSM database yodoo.systems

Maintainer

CR&D
Website Contact us Bug Requests

This module is maintained by the Center of Research & Development company.

We can provide you further Odoo Support, Odoo implementation, Odoo customization, Odoo 3rd Party development and integration software, consulting services. Our main goal is to provide the best quality product for you.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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