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Generic Condition
• Generic Request • Generic System Event (Mail Events) • Generic M2O Widget • Generic Mixin • Generic Rule • Base Field Many2many View • CRND Web List Popover Widget • CRND web tree colored field • CRnD Web Diagram Plus • CRnD Web Field Domain • Generic Service • Generic System Event • Generic Tag • Many2One Info Widget |
Lines of code | 22446 |
Technical Name |
generic_request_mail |
License | OPL-1 |
Website | https://crnd.pro |
Versions | 16.0 13.0 12.0 14.0 15.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
Discuss (mail)
|
Community Apps Dependencies |
Show
•
Generic Condition
• Generic Request • Generic System Event (Mail Events) • Generic M2O Widget • Generic Mixin • Generic Rule • Base Field Many2many View • CRND Web List Popover Widget • CRND web tree colored field • CRnD Web Diagram Plus • CRnD Web Field Domain • Generic Service • Generic System Event • Generic Tag • Many2One Info Widget |
Lines of code | 22446 |
Technical Name |
generic_request_mail |
License | OPL-1 |
Website | https://crnd.pro |
Versions | 16.0 13.0 12.0 14.0 15.0 |
Generic Request Mail
Generic Request Mail is a module of the Generic Request application.
It allows you to:
- Set up email aliases and mail sources to catch email from desired adresses
- Automatically create requests from incoming emails
- Manually create requests in one click from any incoming email
- Setup canned responses - short words that will be automatically substitute with configured text in chatters and messages
Configuration
While in the Requests app, click Configuration -> Mail Sources
Configure email aliases to catch emails from
![email alias](http://apps.odoocdn.com/apps/assets/13.0/generic_request_mail/generic_request_mail_2.png?a3902c8)
Set up requests to be created using incoming emails
![request to create](http://apps.odoocdn.com/apps/assets/13.0/generic_request_mail/generic_request_mail_1.png?a3902c8)
You can also manually create requests from any incoming email using Requests icon. Email body will be automatically inserted as a request text.
![create request](http://apps.odoocdn.com/apps/assets/13.0/generic_request_mail/create_request.gif?a3902c8)
You can setup canned responses that will be used in chatters and messages. Configure special keywords; when you type these keyword, they can be automatically substituted with prepared text.
![canned response](http://apps.odoocdn.com/apps/assets/13.0/generic_request_mail/canned_response.gif?a3902c8)
Read the Generic Request (Mail Integration) guide for more information.
This module is part of the Bureaucrat ITSM project. You can try it by the links below.
Launch your own ITSM system in 60 seconds:
Create your own Bureaucrat ITSM database
Maintainer
![CR&D](https://crnd.pro/web/image/3699/300x140/crnd.png)
This module is maintained by the Center of Research & Development company.
We can provide you further Odoo Support, Odoo implementation, Odoo customization, Odoo 3rd Party development and integration software, consulting services. Our main goal is to provide the best quality product for you.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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