Helpdesk Ticket Type Email Alias
by Probuse Consulting Service Pvt. Ltd. http://www.probuse.com$ 21.14
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
Lines of code | 87 |
Technical Name |
helpdesk_ticket_type_alias_enteprise |
License | See License tab |
Website | http://www.probuse.com |
Versions | 16.0 17.0 13.0 15.0 14.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
Lines of code | 87 |
Technical Name |
helpdesk_ticket_type_alias_enteprise |
License | See License tab |
Website | http://www.probuse.com |
Versions | 16.0 17.0 13.0 15.0 14.0 |
Helpdesk Ticket Type Email Alias
Email Alias for Ticket Type in Odoo
Only Compatible with Odoo Enterprise
Allow you to set an alias on the helpdesk ticket type so when a customer sends an email to this email id system will automatically set this type on the created ticket (Catchall should be configured as per Odoo Standard).
Main Features:
- The Support Manager can manage aliases on the helpdesk Ticket Type.
- Sending mail to this email will create a new ticket directly assigning this ticket type.
- For more details please see below screenshots and watch the video.
Ticket Type (Odoo Standard)
Menu: Helpdesk/Configuration/Ticket Type
Alias configuration on Ticket Type Form
Menu: Helpdesk/Configuration/Ticket Type
Alias configuration on Ticket Type Form
Menu: Helpdesk/Configuration/Ticket Type
Created Email Aliases in System for Ticket Type(Odoo Standard)
Menu: Settings/Technical/Email/Aliases
Aliases Form View(Odoo Standard)
Menu: Settings/Technical/Email/Aliases
Aliases Form View(Odoo Standard)
Menu: Settings/Technical/Email/Aliases
Contact / Support
Introducing
Probuse Consulting Services Pvt. Ltd.
Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.
Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.
Our Services
Odoo Implementation
Odoo Support
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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