Helpdesk Ticket Type Email Alias

by
Odoo

$ 21.14

v 14.0 Third Party 2
This module requires Odoo Enterprise Edition.
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Helpdesk (helpdesk)
• Discuss (mail)
Lines of code 86
Technical Name helpdesk_ticket_type_alias_enteprise
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 16.0 17.0 13.0 15.0 14.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Helpdesk (helpdesk)
• Discuss (mail)
Lines of code 86
Technical Name helpdesk_ticket_type_alias_enteprise
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 16.0 17.0 13.0 15.0 14.0

Helpdesk Ticket Type Email Alias

Email Alias for Ticket Type in Odoo

Only Compatible with Odoo Enterprise

Allow you to set an alias on the helpdesk ticket type so when a customer sends an email to this email id system will automatically set this type on the created ticket (Catchall should be configured as per Odoo Standard).

Main Features:

  • The Support Manager can manage aliases on the helpdesk Ticket Type.
  • Sending mail to this email will create a new ticket directly assigning this ticket type.
  • For more details please see below screenshots and watch the video.

Edition Compatibility:


Enterprise Odoo.sh

Ticket Type (Odoo Standard)

Menu: Helpdesk/Configuration/Ticket Type

Alias configuration on Ticket Type Form

Menu: Helpdesk/Configuration/Ticket Type

Alias configuration on Ticket Type Form

Menu: Helpdesk/Configuration/Ticket Type

Created Email Aliases in System for Ticket Type(Odoo Standard)

Menu: Settings/Technical/Email/Aliases

Aliases Form View(Odoo Standard)

Menu: Settings/Technical/Email/Aliases

Aliases Form View(Odoo Standard)

Menu: Settings/Technical/Email/Aliases

Contact / Support
 Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

    •

  • Odoo Support

    •

  • Odoo Customization

    •

  • Odoo Migration

    •

  • Odoo Training

    •  
Odoo Proprietary License v1.0

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modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

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Error creating alias on odoo 14 enterprise
by
hameedullah
on 6/26/21, 6:10 PM Confirmed Purchase

Error:

Odoo Server Error


Traceback (most recent call last):

  File "/usr/lib/python3/dist-packages/odoo/addons/base/models/ir_http.py", line 237, in _dispatch

    result = request.dispatch()

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 682, in dispatch

    result = self._call_function(**self.params)

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 358, in _call_function

    return checked_call(self.db, *args, **kwargs)

  File "/usr/lib/python3/dist-packages/odoo/service/model.py", line 94, in wrapper

    return f(dbname, *args, **kwargs)

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 346, in checked_call

    result = self.endpoint(*a, **kw)

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 911, in __call__

    return self.method(*args, **kw)

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 530, in response_wrap

    response = f(*args, **kw)

  File "/usr/lib/python3/dist-packages/odoo/addons/web/controllers/main.py", line 1359, in call_kw

    return self._call_kw(model, method, args, kwargs)

  File "/usr/lib/python3/dist-packages/odoo/addons/web/controllers/main.py", line 1351, in _call_kw

    return call_kw(request.env[model], method, args, kwargs)

  File "/usr/lib/python3/dist-packages/odoo/api.py", line 396, in call_kw

    result = _call_kw_multi(method, model, args, kwargs)

  File "/usr/lib/python3/dist-packages/odoo/api.py", line 383, in _call_kw_multi

    result = method(recs, *args, **kwargs)

  File "/mnt/addons/custom-addons/oi_base/models/base.py", line 93, in onchange

    return super(Base, self).onchange(values, field_name, field_onchange)

  File "/usr/lib/python3/dist-packages/odoo/models.py", line 6145, in onchange

    record._onchange_eval(name, field_onchange[name], result)

  File "/mnt/addons/custom-addons/oi_base/models/base.py", line 97, in _onchange_eval

    return super(Base, self)._onchange_eval(field_name, onchange, result)

  File "/usr/lib/python3/dist-packages/odoo/models.py", line 5916, in _onchange_eval

    method_res = method(self)

  File "/mnt/addons/custom-addons/helpdesk_ticket_type_alias_enteprise/models/helpdesk_ticket_type.py", line 25, in _onchange_use_alias

    self.alias_name = self.env['mail.alias']._clean_and_make_unique(self.name)

Exception


The above exception was the direct cause of the following exception:


Traceback (most recent call last):

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 638, in _handle_exception

    return super(JsonRequest, self)._handle_exception(exception)

  File "/usr/lib/python3/dist-packages/odoo/http.py", line 314, in _handle_exception

    raise exception.with_traceback(None) from new_cause

AttributeError: 'mail.alias' object has no attribute '_clean_and_make_unique'

Re: Error creating alias on odoo 14 enterprise
by
Mustufa
on 6/26/21, 9:39 PM Author

Hello,

It looks ok and working fine here but we will recheck with odoo latest code and get back to you on ticket of odoo support channel. 

Have a nice day.

Regards,

Mustufa