Contract on Website Helpdesk Ticket

by
Odoo

215.75

v 13.0 Third Party
Live Preview
Required Apps CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Employees (hr)
Included Dependencies
Lines of code 3715
Technical Name helpdesk_website_support_contract
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 14.0
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Required Apps CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Employees (hr)
Included Dependencies
Lines of code 3715
Technical Name helpdesk_website_support_contract
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 14.0

Website Helpdesk Ticket form with Contract and Product

Maintenance Contract on Website Ticket Submit Form

Only for Odoo Community Edition

This app allows your helpdesk team to create sales quotes from helpdesk support ticket form view as shown in below screenshots.

Main Features:

  • Allow your customer to select a contract and related products for that contract on website ticket submit form.
  • Products will come from all the sales orders linked with that contract.
  • On submission of a ticket from the website system will automatically set an analytic account and product on the helpdesk ticket in the backend.
  • For customers who do not have a contract / maintenance contract then both fields will remain empty on the website ticket form but they still are able to submit tickets without contract and product.
  • For more details please see below screenshots and watch the video.

Edition Compatibility:


Only Community

Create Ticket Page on Website

Website Create Ticket Submit From with Contract and Product Selection

Allow to Select Contract / Maintenance Contract

Allow to Select Product related to Contract

My Account Portal Ticket View for Customer Portal

Helpdesk Ticket Backend with Contract and Product

PDF Report Modified Showing Product / Contract

Contract/Analytic List View (Odoo Standrd)

Contract/Analytic Form View (Odoo Standrd)

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.
The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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