| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 4725 |
| Technical Name |
oe_fieldoperations_core |
| License | OPL-1 |
| Website | https://odooengineering.com |
| Versions | 12.0 13.0 14.0 15.0 16.0 19.0 |
OE Field Operations: Core
Portal-driven service intake, SLA countdown alerts, quality-gated workflows, and dispatch-ready automation for modern field teams.
Enhanced Features in This Version
Professional Capabilities for Your Business
Portal Intake & Self-Service Updates
Customers can submit service requests, upload attachments, reschedule appointments, or cancel jobs directly from the portal so dispatch teams avoid email and phone bottlenecks.
SLA Countdown Risk Alerts
Track hours remaining to every SLA target with on-track, warning, critical, and breach badges that prompt action before deadlines slip.
Quality-Gated Completion Health
Completion health scoring flags missing checklists, signatures, attachments, or timesheets before supervisors approve billing or close a workflow.
Timesheet Automation & Manager Routing
Bulk timesheet synchronization, billable-hour rollups, one-click technician logging, and manager alerts keep labor records accurate.
Kanban Triage Board
Manage portal requests with status lanes, Unassigned and High/Urgent filters, customer-updated indicators, and one-click Create/Open Workflow actions.
Smart Buttons & Connected Workflows
Jump from a workflow to Activities, Drop-offs, Pick-ups, Movements, Attachments, and Quotations while keeping rental, sales, and route context connected.
AI-Ready Operations Hooks
Built on oe_ai_job_base so teams can extend workflows with governed operational analysis, routing intelligence, and custom insight automation.
Key Features & Capabilities
Everything you need for professional operations
Portal Service Intake
Capture customer-submitted service needs with attachments, requested dates, reschedule reasons, cancellation tracking, and acknowledgement workflows.
SLA Risk Supervision
Countdown badges and Due Today / At Risk search filters help managers focus on the field work most likely to breach service commitments.
Completion Health Gates
Checklist, signature, timesheet, and attachment checks make it easier to approve complete work and catch missing data before billing.
Field Labor Automation
One-click timesheet logging and bulk synchronization reduce labor-entry friction for technicians, dispatchers, and back-office teams.
Dispatch Navigation
Smart buttons keep activities, movements, pickups, drop-offs, attachments, quotations, and route-linked work one click away.
Rental & Route Ready
Workflow linkage supports rental operations, route waypoints, sales context, and field-service coordination from one operational core.
What's Included
Core Features
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Additional Components
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Global Language Support (20+)
Available in 20+ languages: es_ES, fr_FR, it_IT, pt_BR, nl_NL, da_DK, de_DE, pl_PL, ar_001, zh_CN, ru_RU, ja_JP, tr_TR, id_ID, th_TH, vi_VN, ko_KR, pt_PT, sv_SE, cs_CZ.
How to Use This Module
Step-by-Step Instructions to Get Started
Installation & Setup
- Install required dependencies, including oe_ai_job_base and the standard Odoo apps listed in the module manifest.
- Install OE Field Operations: Core from Apps by searching for oe_fieldoperations_core.
- Assign field operations, portal, manager, and workflow permissions to the correct dispatch and supervisor users.
- Review service teams, SLA targets, rental workflow settings, and portal request policies before go-live.
Basic Usage
- Open Field Operations and review new portal requests on the Kanban triage board.
- Use Create Workflow or Open Workflow to convert accepted portal intake into managed field work.
- Monitor SLA countdown badges, Due Today, and At Risk filters to keep supervisors focused.
- Use workflow smart buttons to jump to activities, attachments, route work, movements, quotations, and related records.
- Log technician timesheets, checklists, signatures, and parts usage before final workflow review.
Tips & Best Practices
- Use Assign to Me when triaging unowned requests so responsibility is clear immediately.
- Keep SLA thresholds realistic and review breached items before closing or invoicing work.
- Pair portal intake with acknowledgement emails so customers know the request landed.
- Extend the AI hooks only after the base workflow, permissions, and data quality gates are stable.
Important Notes
This module is a field-operations workflow core, not a full replacement for every vertical dispatch customization. It is designed to connect portal intake, quality gates, SLA supervision, labor tracking, and route/rental context inside Odoo.
Frequently Asked Questions
Q: Which Odoo versions are supported?
A: Dedicated builds are maintained for Odoo 12 through Odoo 19 where the module directory exists in the release pipeline.
Q: Is this only for rental companies?
A: No. It supports rental-ready workflows, route waypoints, and field-service operations, but the portal intake, SLA, checklist, signature, and timesheet tools apply to many service teams.
Q: Does the module include AI features?
A: It includes AI-ready hooks through oe_ai_job_base so teams can extend operational analysis safely. Core intake, SLA, triage, and workflow features work without replacing your dispatch process.
Q: Can customers reschedule or cancel requests from the portal?
A: Yes. Portal request updates, rescheduling, cancellations, attachments, and acknowledgement workflows are part of the core listing scope.
Q: Can access be restricted by role?
A: Yes. Use the included security rules and Odoo permissions to separate portal users, dispatchers, technicians, supervisors, and managers.
Launch Demo Instance
Explore OE Field Operations: Core in a live environment
Try It NowProudly American-Owned & Operated
Built for American Businesses First
At Odoo Engineering, we understand the unique needs of American businesses. Our modules are designed with clear, English-first terminology and workflows that align with US business practices, while maintaining universal accessibility for companies worldwide.
Why Choose Odoo Engineering
| Professional Excellence Enterprise-grade modules built to the highest standards | 90-Day Warranty Full support and bug fixes guaranteed | Clear Documentation English-first terminology that everyone understands |
| US Business Hours Support when American businesses need it most | Clean Code Well-documented, easily extensible modules | Expert Team Dedicated professionals focused on your success |
Quality Odoo modules that are easily extended at reasonable prices â that's the Odoo Engineering promise.
Complete AI Business Intelligence Suite
Powered by our open-sourced oe_ai_job_base framework - Build or Buy AI Extensions
This module is part of our AI Business Intelligence ecosystem. Purchase individual modules or contact us for custom AI solutions built on this proven framework.
Data CleanerAuto-fixes addresses, names, phones with smart AI rules |
Message AnalysisSentiment, urgency, and topic extraction for partners |
Advanced SearchNatural language queries across your database |
QuickBooks BridgeAI-guided sync with QuickBooks Online |
Want something custom? We build AI integrations tailored to your business.
Support & Services
Get HelpNeed assistance? Our support team is here to help with installation, configuration, and troubleshooting. Contact Support |
Custom DevelopmentLooking for custom features or integrations? We offer professional Odoo development services. Request Quote |
Ready to Get Started?
Install OE Field Operations: Core today and experience the difference quality makes.
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Professional Odoo modules built with excellence in the USA.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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