RMA - Return Merchandise Authorization/Return Orders Management

by
Odoo

107.52

v 14.0 Third Party 80
Live Preview
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Inventory (stock)
Invoicing (account)
Sales (sale_management)
Discuss (mail)
Lines of code 1859
Technical Name bi_rma
LicenseOPL-1
Websitehttps://www.browseinfo.com
Versions 17.0 16.0 15.0 14.0 13.0 12.0 11.0 10.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Inventory (stock)
Invoicing (account)
Sales (sale_management)
Discuss (mail)
Lines of code 1859
Technical Name bi_rma
LicenseOPL-1
Websitehttps://www.browseinfo.com
Versions 17.0 16.0 15.0 14.0 13.0 12.0 11.0 10.0

Sales Return Merchandise Authorization-Return Orders Management Odoo Apps

RMA - Return Merchandise Orders Odoo apps is used to allow your customer to manage return of the products and create return RMA order in Backend with complete process. i.e Return product from RMA, Replace Product with RMA, Refund Order from RMA, Refund invoice with RMA and everything managed with different stage.

Multi Language Translation Available

We have added Translation using google translate for English (US), Arabic, French / Français, Spanish / Español and Dutch / Nederlands, if you want to change translation terms or add new translation provide us translation, we will add that without any cost.

English Arabic French Spanish Dutch

Features

Predefined Reasons and Actions.

Predefined reasons and actions for returned product.

Dynamic RMA States.

Provide dynamic RMA states.

Auto Generate Delivery / Sales Order and Credit Note.

Auto generate Delivery Order / Sales Order and Credit Note based on action.

Return/Refund and Replace.

Manage Return, Refund and Replace.

Approve/Reject Request.

Approve and reject RMA request.

Print RMA Report.

User can easily print RMA report.

RMA Send By Email.

Now user able to send RMA by e-mail to partner.

Set To Draft RMA.

User can set rma to draft state from any state.

Inward Picking Configuration.

When user approve rma order then picking will created based on inward picking type.

Outward Picking Configuration.

After validate rma, when user send goods to customer picking order created based on outward picking type.

Return Order with LOT/Serial Number.

User can create rma and return product with lot serial number.

Change RMA Product.

User can change rma product with same product or different product.

RMA Configuration

Under Settings > General Settings user have to select "Source Picking Type", "Without Return Items Picking Type" and "RMA Route for SO" for a specific company.

Reject Reason Menu

Goto Invoicing -> Configuration -> Reject Reason menu in that user can enter the rejection reason with enabling 'Is Customer Rejection Reason' option and activate reason.

RMA Menu

User can see RMA main menu.

Return/No Return Menu

Under RMA > Return/No Return menu user can create reasons for RMA order and set an action according to reason.

RMA Orders

Under RMA > RMA Order menu user can create RMA order.

User can see created RMA in form view and return or replace or refund by clicking on 'RETURN/REFUND/REPLACE' button.

Return/Cancel/Replace Products Wizard

User can select return/no return option and quantity and set reject reason.

User can set new product to replace with the old product and click on 'APPLY' button.

Submit RMA Order

User can submit the RMA order by clicking on 'SUBMIT' button.

User have options to approve, reject, reset to draft and send by email RMA order.

Reject RMA Request

User can reject RMA by clicking "REJECT" button on RMA order.

User can see RMA is rejected and set to draft RMA order by clicking on 'RESET TO DRAFT' button.

User can see RMA moved to draft state.

Approve RMA

User can approve RMA order by clicking "APPROVE" button on RMA order.

After approve RMA order user can see RMA stage changed to "APPROVED" from "SUBMITTED", and new picking order created for RMA order.

User can see created picking order created for RMA.

Validate RMA

User can validate RMA by clicking "VALIDATE" button.

RMA Smart Buttons

After validate RMA order user can see created picking order and refund invoice for RMA.

User can see created refund invoice for RMA order.

RMA Claim

RMA claim will recorded on picking order of selected sale order in RMA order.

User can see created RMA claim in tree view.

Close RMA

User can close RMA by clicking "CLOSE" buttons on RMA order.

User can see RMA order stage changed to "CLOSED" state form "PROCESSING" state.

RMA Orders

User can view the list of RMA orders.

RMA Report

User can see the RMA report in pivot view.

User can see the RMA line report.

RMA Send By Email

User can send RMA by email to partner by clicking "SEND BY MAIL" button.

RMA Report

User can view the RMA report in PDF format.

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Free Support

You will get 90 Days free support incase any bugs or issue (Except data recovery).

At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on ticket@browseinfo.in or raise a ticket on support.

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

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by
Ouattara
on 10/29/21, 6:29 AM

Good Morning, I have an issue with your RMA why there is no statute column  RMA?

If I have  1000 RMA do I need to open every one before I will be able to see the status?

Answer:

Good Morning sir Sorry sir but we have not provided the status column in the RMA module if you wanted to add then it will required the customisation sir

Re:
by
BrowseInfo
on 11/1/21, 7:54 AM Author

Hello Sir,

Yes sir it will require a customization to complete your requirement.

Regards


Update for ticket 3596
by
Ouattara
on 10/6/21, 9:04 AM

Can you list me the error I reported and the version number that fixes those issues, please?

Re: Update for ticket 3596
by
BrowseInfo
on 10/6/21, 9:35 AM Author

Hello Sir,

As you have already raised a ticket, please communicate with our support team there, they will guide you further.

Regards


Update for ticket 3596
by
Ouattara
on 10/6/21, 5:57 AM

Hello,

is it possible to have an update for ticket 3596:

Good Morning,

 why can we return many times the same product from the same sale order?

Example the Sale order said 10 product A, your module allow to create many return order of  10 product A and that allow for each return order to create a credit note. so the same invoice can be credited many times there is an RMA order

this is a  big issue because it can increase the stock level by doing it. 

The module must allow returning quantity once  by-product for the same order or Invoice number 

Example

if a sale order said 10 product A and 20 product B. the module must allow returning RMA001, 5 product A and  RMA002, 5 product A and show up a message of error if the user wants to create a return for sale order already return where the quantity left 0.

My second point is why do we need to select (is invoice )to create a credit note, It does not make sense if the client returns the product and there is an invoice and the reason is refund it must automatically.

is it possible to have an update for those issues or get a refund for this module?


Thanks

Re: Update for ticket 3596
by
BrowseInfo
on 10/6/21, 7:39 AM Author

Hello Sir,

We have already fixed your reported issue sir and also given you update on odoo store where you raised a ticket for an error.

Please check and if you still face any issue further please let us know sir.

Regards


Not satisfied of this product
by
Ouattara
on 10/1/21, 6:00 PM

 Good Morning,

 why can we  return many times a same  product from  the same sale order ?

Example the Sale order said 10 product A, your module allow to create many return order of  10 product A and that allow for each return order to create  credit note. so the same invoice can be credited many times there is  RMA order

this is a  big issue because it can increase the stock level by doing it. 

The module must allow to return quantity once  by product for the same order or Invoice number 

Exemple

if a sale order said 10 product A and 20 product B. the module must allow to return RMA001, 5 product A and  RMA002, 5 product A and show up message of error if the user want to create a return for sale order already return where the quantity left 0.

My second point is why do we need to select (is invoice )to create credit note, It does not make sense if the client return the product and there is invoice and reason is refund it must automatically.

is it possible to have an update for those issues or get a refund for this module.

Re: Not satisfied of this product
by
BrowseInfo
on 10/4/21, 3:26 AM Author

Hello Sir,

Please contact us at ticket@browseinfo.in our team will help you to resolve the issue.

Regards


by
Jaleel Al Sharaf
on 9/29/21, 5:48 PM

Hi there,

Can we do the repair action on the sales orders generated from the PSO ?

Re:
by
BrowseInfo
on 9/30/21, 3:44 AM Author

Hello Sir,

Sir in the default odoo there is no option is available for creating the sale order from POS and if you are using the any 3rd party app then we need to make it compatible it is extra chargeable sir.

Regards