Issue Tracking System for Construction and Contracting

by
Odoo

324.62

v 14.0 Third Party 18
Live Preview
Required Apps CRM (crm)
Invoicing (account)
Project (project)
Website (website)
Inventory (stock)
Purchase (purchase)
Employees (hr)
Sales (sale_management)
Included Dependencies
Lines of code 7200
Technical Name construction_contracting_issue_tracking
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 13.0 v 11.0 v 12.0
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Required Apps CRM (crm)
Invoicing (account)
Project (project)
Website (website)
Inventory (stock)
Purchase (purchase)
Employees (hr)
Sales (sale_management)
Included Dependencies
Lines of code 7200
Technical Name construction_contracting_issue_tracking
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 13.0 v 11.0 v 12.0

Construction and Contracting Issue Tracking Management System

Construction and Job Contracting Issue Tracking Management System in Odoo

This module allows you to manage construction and job contracting related issues. This app is an issue tracking system for construction and job contracting business.
This issue tracking system is for workers who work on site at construction and job contracting and allow them to raise any kind of issues related to jobs they are working on. Your customer can also use this system to raise support issues on construction and job contracting sites.

Main Features:

  • Your Customer / Construction Team can send issues requests from your website to my account / portal page and also attach documents while creating issues from the website.
  • Generation of unique issue numbers on submission and record it as an issue in the backend side.
  • The Customer / Construction Team can check the status of all issues submitted by him/her on my account portal page.
  • Allow your backend team to print a PDF report of issue.
  • Project / Issue: User / Technician can communicate using chatter and fill timesheets.
  • Project / Issue managers can close tickets and send bills to customers if paid support.
  • Customer/Team can give feedback and rating of the ticket.
  • Manage your issued tickets using assignments to an issue team.
  • Prepaid hours of customers for issues for that analytic account / project.
  • Allow you to create customer invoices from timesheets.
  • Allow you to create tasks on issues and fill timesheets from issue form.
  • Allow you to add invoice lines on issue form and create invoice from issue form.
  • Select timesheets for which you want to create customer invoices and click on the Make Invoice wizard action to create a customer invoice under the invoicing Menu.
  • Prepaid hours configuration on customer analytic account and show status of prepaid hours on issue ticket form.
  • Allow your user to add Time In and Time Out on timesheets.
  • Stages for issue management systems related to your construction and contracting business and workflow.
  • Issue Manager can set up types of issue subject under the configuration menu of issues.
  • Issue Manager can set up issue types under the configuration menu of issues.
  • Issue Manager can set up types of subjects under the configuration menu of issues.
  • for more details please see below screenshots and watch the video.

Menu Items Available:

  • Issues
    • Project Issues
      • Project Issues
    • Analytic Account
      • Analytic Accounts
    • Invoicing
      • Timesheets to Invoice
    • Reports
      • Issue Analysis
    • Configuration
      • Issue Teams
      • Type of Issue Subject
      • Issue Types
      • Issue Stages
  • Jobs
    • Project Issues
      • Project Issues
    • Analytic Account
      • Analytic Accounts
    • Invoicing
      • Timesheets to Invoice
    • Reports
      • Issue Analysis
    • Configuration
      • Project Issues
        • Issue Teams
        • Type of Issue Subject
        • Issue Types
        • Issue Stages
  • Timesheets
    • Invoicing
      • Timesheet to Invoice

Edition Compatibility:


Enterprise Odoo.sh Community

Issue Team - List View

You can create different Issue support team and assign ticket to Issue support team responsible to do that job.

Type of Issue Subject - List View

Type of Issue - List View

Issue Stages - List View


Create Construction and Contracting Issue from Website

Submit Construction and Contracting Issue

My Account Construction and Contracting Issues

My Account - Create Construction and Contracting Issue

Project Construction and Contracting Issue

Send Attachment and Message

Attachment and Message On Issues



Create Task On Issues

Smart button of Task On Issues

Open Task from Smart button of Issues

Fill Timesheets On Issues

Add Invoice Lines On Issues

Add Invoice Journals On Issues

Invoice Smart button on Issues

Created Invoice Form view

Invoice Reference and set to close button on Issues

Issues form in closed stage

Closed Ticked - Email send to Customer and Requesting Ratings and Feedback

Customer Give Rating and Feedback Online

Thank you form of rating

Ratting Stored on Issue and Chatter

Project Issue Print button on Issues

Issue Report

Analytic Account Menu on Jobs

Prepaid Hours Configuration on Customer Analytic Account

Show Status of Prepaid Hours on Issue

Section to Show Customer Invoice Creation from Timesheet Lines/Activities

Configure Rate on Customer Form

If you set any team as default team then ticket create from website will be set it as default team but later team can change it.

Customer - Project Issue

If you set any team as default team then ticket create from website will be set it as default team but later team can change it.

Fetch Rate from Customer Form on Project - Editable

If you set any team as default team then ticket create from website will be set it as default team but later team can change it.

Timesheet Lines to Create Customer Invoices

In list of timesheet system will display only billable timesheet lines which have not been invoiced yet.

Select timesheet lines for which you want to create customer invoice.

Click on Make Invoice wizard action to create customer invoice.


Click Create Invoice Button on Wizard

Created Customer Invoices after Running Wizard

Search And Show Issues

Opened Issues form view

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.
The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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