$ 24.99
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) • Employees (hr) • Project (project) |
| Lines of code | 3437 |
| Technical Name |
dev_helpdesk |
| License | See License tab |
| Website | http://www.devintellecs.com |
| Versions | 14.0 15.0 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Website (website) • Employees (hr) • Project (project) |
| Lines of code | 3437 |
| Technical Name |
dev_helpdesk |
| License | See License tab |
| Website | http://www.devintellecs.com |
| Versions | 14.0 15.0 16.0 17.0 18.0 |
Helpdesk
This application provides helpdesk functionality into the odoo. It work as communication chanel between customers and the company, when a customer have any complaint or they need improvements then they can raise helpdesk tickets from the portal. And the ticket will be submitted into the system and customer's issue will resolve as soon as possible. Not only for the customer its also usefull for existing employees of the system. For example printer is not working properly and need to fix as soon as possible so employee can raise Helpdesk ticket for their issues. Overall its usefull to track and solve customers issues as well as existing users/employee's issue systematically
Key Features
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Role of the Users :
- User
- Leader
- Administrator
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Define various helpdesk teams
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Create various helpdesk stages
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In helpdesk stage you can provide Email Template so whenever ticket goes into the specific stage
at that time notification email will send automatically based on that email template
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In helpdesk stage you can provide Rating Template so whenever ticket goes into the specific stage
at that time notification email will send automatically to take feedback from the customer
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Fill timesheet for helpdesk ticket. So you can track how much time it takes to resolve issue
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SLA Policy : It will decide how much time should be spend on specific kind of tickets. Technical issue must be
resolve within 1 day so for that you can define SLA Policy for technical issues and whenever any ticket is
raise for technical issue at that time specific SLA Policy will automatically link with the ticket
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You can create incoming email server for the Helpdesk Ticket. So when you receive any email
on that configure email address at that time Helpdesk ticket will be created automatically for
that issue
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Send helpdesk ticket by mail
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Ticket Analysis on screen report is provided
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Role Of the Users
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These things loaded by default when ticket is created from the website portal
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Configuration of Helpdesk
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Configure Teams
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Configure Ticket Type
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Configure Subject
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Configure Tags
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Configure Stages
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Configure Email Template into the stage so when ticket goes into this stage then notification mail will be
send automatically
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Configure Rating Template into the stage so when ticket goes into this stage then rating feedback mail will be
send automatically
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Configure SLA Policy
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Configure Categories
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Configure Sub Categories
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Configure Source
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Helpdesk Dashboard
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Created Helpdesk Ticket and SLA Policy will link automatically
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Send helpdesk ticket by email
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Stage change notification email sent
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Fill timesheet into the ticket to track progress
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Close the ticket when issue is resolved
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Feedback mail is sent to the customer when ticket is closed
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Customer will give feedback from the email
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Feedback successfully received into the ticket
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All the tickets display according to stages
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Ticket analysis on screen report
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Incoming mail configuration to generate ticket automatically when you receive issues in email
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Tickets on website portal
Latest Release 12.0.1.2 - 2nd January 2020
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Detail 1
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Detail 2
Read User Guide
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Is this app compatible with Odoo Enterprise?
Yes, our app works with Odoo Enterprise as well as Community.
| Support | |||
|
DevIntelle will provide FREE 90 days support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issues related to this app. This is applicable from the date of purchase | ||
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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