Canned Forms / Survey Forms for Helpdesk Ticket
by Probuse Consulting Service Pvt. Ltd. http://www.probuse.com$ 103.51
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Surveys (survey)
• Discuss (mail) • CRM (crm) • Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 3599 |
| Technical Name |
helpdesk_canned_forms |
| License | See License tab |
| Website | http://www.probuse.com |
| Versions | 12.0 13.0 14.0 15.0 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Surveys (survey)
• Discuss (mail) • CRM (crm) • Invoicing (account) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Contacts (contacts) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 3599 |
| Technical Name |
helpdesk_canned_forms |
| License | See License tab |
| Website | http://www.probuse.com |
| Versions | 12.0 13.0 14.0 15.0 16.0 17.0 18.0 |
Canned Forms / Survey Forms for Helpdesk Support Ticket System
Helpdesk Ticket System with Canned Forms and Survey Forms Odoo App
This app allows your helpdesk support ticket team to get canned responses for Customer Service / Helpdesk Tickets from your customers.
Main Features:
- Allow you to build your own canned forms / survey forms for your helpdesk ticket customers.
- Users can select the customer on survey form to link it with a helpdesk ticket.
- You can send forms / surveys to customers by email from survey form [Odoo Standard Survey Module].
- You can see the history of canned responses from customer on customer form and helpdesk ticket form as smart buttons.
- Customer(s) can Submit Survey answers online from the web. (Note: We are using Odoo Standard Out of Box Survey Feature.)
- For more details please see below screenshots and watch the video.
- This is only compatible with the Odoo community edition.
Edition Compatibility:
Only Community
Customer on Canned / Survey Form (Odoo Standard)
Canned/Surveys of Customer History (Odoo Standard)
Canned/Surveys of Customer History on Support Ticket Form
Send Canned/Survey to the Customer (Odoo Standard)
Email to Customer
Customer can Submit Survey answers from the online from web (Odoo Standard)
Contact / Support
Introducing
Probuse Consulting Services Pvt. Ltd.
If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse
Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.
Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.
Our Services
Odoo Implementation
Odoo Support
Odoo Customization
Odoo Migration
Odoo Training
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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