Mobile Service -> Service Request -> Create

This is the service request creation form. Service request can be created according to the device brand and model. One can assign the technician, service request, provide with warranty details, customer details, IMEI no, request and return dates etc.

Service Tickets

Generating tickets for service request.

Here you can create tickets for service requests by using the 'Print Ticket' button.

Service ticket will be generated as follows,

Parts Inventory

Mobile parts inventory

Here you see the mobile parts used for service processing.

Product will be only visible in the parts inventory if 'is a mobile part' is checked. You can provide the brand, model and color details from here.

Service Invoice

Invoice for service requests

Here you can create invoices for service requests.

Invoice can be created based on advance or full amount.

The parts used during the service process will be automatically added to the invoice line.

Post Stock moves

No need to create stock moves for parts usage manually. 'Post Stock Moves' will generate stock for the parts usage.

Email Notification

The system will send email notification to the customer for each stage in the service request. Note:- You should configure outgoing and incoming e-mail settings from your Odoo for email service.

Brands Configuration

Create mobile brands which is used in service request creation.

Mobile Service -> Configuration -> Brands

Models Configuration

You can also create models for different mobile brands from

Mobile Service -> Configuration -> Models

Complaint Types

You can create different complaint types from

Mobile Service -> Configuration -> Complaint Types

Complaint Templates

Complaint Templates can be created from

Mobile Service -> Configuration -> Complaint Templates

You can select different complaint templates from the 'Complaints' page while creating service requests.

Terms and conditions

Terms and conditions for service request can be added from, Mobile Service -> Configuration -> Terms and Conditions which will be added to the service tickets.

Reports

When you install the module, an extra menu named 'Reports' will be created, from here you can see various reports.

Details

A field with a button named 'Get details' for getting device details from IMEI number will be created in the service request create form. Mobile Service -> Service Request -> Create

Configuration

Also settings menu will be created under the configuration menu for configuring the IMEI number device details generation. Mobile Service -> ConfiguratMobile Service -> Configuration -> Settings

Generating device details from IMEI number

From the service request creation form, via using the 'Get details' button, you can get the brand, model and also the manufacturer information about the device from the IMEI number.

Device Details Configuration

For getting the device details from IMEI number, you have to activate 'IMEI device details' from Mobile Service -> Configuration -> Settings -> IMEI device details

Note : We are using the Paid API ImeiDB to get the IMEI details

API Token

Also you have to provide an API Token generated. Mobile Service -> Configuration -> Settings -> Api Token

Token

You will get api token(paid) from https://imeidb.xyz

Mobile service reports

You will get different reports in PDF and XLSX formats from, Mobile Service -> Reports -> Mobile Service

You can view the graphical reports with different filters.

Mobile service Graphical Report

You can view the customized graphical from, Mobile Service -> Reports

Mobile service Pivot Report

You can view the customized pivot report for mobile service as shown below.

Service Request Report

Here you will get both PDF and XLSX reports of the service requests

By providing the appropriate details in the 'Service Report' wizard, you will get service report in both PDF and XLSX format.

Parts Usage Report

Reports for parts usage during service.Here you will get both PDF and XLSX reports for the parts usage during the service request processing.

By providing the appropriate details in the 'Parts Usage Report' wizard, you will get parts usage reports in both PDF and XLSX format.

Complaint Type Report

Here you will get both PDF and XLSX reports of complaint types with corresponding brand and model.

By providing the appropriate details in the 'Complaint Type' wizard you will get complaint type report with brand and model details in both PDF and XLSX format. Which helps in understanding complaints of certain devices.