Track My Repair Portal
Track My Repair Portal is an Odoo module that enhances the Repair application to provide customers with access to their repair orders on the customer portal. The customer can log into the portal and see all their repair requests in one place without going into the backend. This module provides detailed repair information including product details and repair status. "Users can see where the repairs are at real time, so it makes it more transparent and communicative.” It also lets customers download PDFs of repair orders for their own records and future use. Users can filter and sort options to easily find the repair records they are looking for. The self-service portal reduces the need for customers to call support or require manual follow-up. The module integrates seamlessly with the existing Odoo customer portal for a seamless experience. This helps the businesses to render better after sales service which in turn increases the customer satisfaction. Customers can monitor their repair history and the status of their repairs. The app makes it easy for businesses and customers to manage repairs.
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Key Features
Customer Repair Portal Access
Detailed Repair Information
Export Repair Order PDF
Advanced Search & Filtering
Live Repair Status Updates
Self-Service Repair Portal
Track My Repair Portal App
Our efficient
Odoo – Track My Repair Portal
module enhances after-sales service by allowing customers to view their repair orders directly from Odoo
customer portal. With this feature, customers can securely monitor and view their repair requests with no
back-end access. This results in greater transparency and communication of business with the customer. The
repair process also allows users to see detailed repair information such as repair sources, product
information and current repair status to keep abreast of the progress of the repair.
The module provides the facility to download the repair order document in pdf format for future reference
and record keeping. Better filtering & sorting for a more intuitive user experience to find & process
repair orders faster. A self-service portal can help to streamline manual follow-ups and support
enquiries, and improve client satisfaction for business. The module is fully integrated with Odoo’s
existing customer portal and can be used by repair shops, service providers, electronics manufacturers or
any business that offers for repair and maintenance of their products.
1. Dedicated Repair Order Portal: Odoo portal is a secure and direct access to the customer to
their repair order (no backend access) so they can view the repair data easily.
2. More Repair Order Details: The portal will also display detailed product information,
references and repair order status providing more transparency.
3. PDF Repair Order Download: Download Repair Order PDF – Customers can download and print
repair order documents for their personal use and records.
4. Smart Search and Organization: Users can easily search and organise repair orders using
built-in sort and filter options.
5. Real-Time Repair Tracking: Live repair tracking Customers can see the latest repairs, and
get updates on the progress of their service request.
6. Customer Self-Service Experience: Customers can do their own repairs and followups to them,
reducing support requests and increasing efficiency.
7. Centralized Repair History: The customer can view current and historical repair activity
with all repair orders in one place.
8. More interaction with the customer: The module provides direct access to the repair data.
This increases the transparency and interaction with the customer.
9. Efficient After-Sales Service Management: Improved management of after sales service The
portal provides customers and companies with a more efficient repair, improved operational efficiency and
a better customer experience.
Track My Repair Portal
- Customers can see their repair orders right from the Odoo portal. Easy to watch repair requests without backend access.
- Users can view full information of repair orders including product information and repair status. This helps keep customers up to date with their repairs.
- Download repair orders as pdf documents for record keeping. Repair information can be easily printed or saved.
- The portal has sort and filter options to find specific repair orders quickly. This enhances the general user experience.
- Customers can see the latest progress of their repair orders through the portal. “This is to make sure there is clear communication during the repair process.
- Customers can do the repair information online and manage by themselves. This reduces manual follow-ups and increases customer delight.
Complete Workflow for Track My Repair Portal Odoo App
Enable the Track My Repair Portal to provide customers with secure access to their repair orders through the Odoo portal. The system displays Repair Order Details and Real-Time Repair Status for each request. Customers can use Smart Sorting and Filtering to quickly locate repair records and Download Repair Order PDFs when needed. The portal maintains a complete repair history for easy tracking. This Customer Self-Service Experience ensures a transparent and efficient after-sales repair workflow.
Track My Repair Portal
1. Users can access their account dashboard to view and manage their repair orders.
2. All repair orders will be displayed in the Repair Orders section. Pagination has been implemented to improve usability, with 10 repair orders displayed per page. The list includes the following columns: Repair Reference, Product to Repair, Responsible Person, Warranty Expiration Date, Status, and Print.
3. When a particular repair order is opened, its detailed form view will display the product information along with the parts that have been added, removed, or recycled during the repair process. Additionally, a Communication section has been included at the bottom of the page to enable seamless interaction between portal users and administrators.
4 Download Repair Order as PDF Report.
5. Display the Repair Order Report.
6. Various Sort By options provided.
7. Various Filter By options provided.
8. Repair Order grouped by State and Product.
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Our Pricing includes User Manual, 90 Days Support (Monday-Friday 10am to 7pm IST) and One time Setup
• Works &
tested on standard installations of Odoo with no third
party apps,
• Free support only for odoo
installations with no third party apps,
• Paid
support availaible for Odoo installations with third
party apps.
Prefortune Technologies LLP.
Prefortune is a Odoo Official Partner, Odoo Development company. Our philosophy is to use Open Source tools and technologies to provide cost effective and green solutions for our customers.
Prefortune Technologies LLP is Working on web development, Mobile development, and Odoo ERP. It is the top outsourcing software company based on the creation of e-Commerce applications and Odoo.
If you need any help or want more additional features, you may contact us through:
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Repairs (repair)
• Website (website) • Discuss (mail) • Inventory (stock) • Invoicing (account) • Sales (sale_management) |
| Lines of code | 524 |
| Technical Name |
pf_website_repair_portal |
| License | OPL-1 |
| Website | https://www.prefortune.com/ |
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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