Pragmatic Helpdesk Jira Connector

by
Odoo

170.22

v 14.0 Third Party
This module requires Odoo Enterprise Edition.
Live Preview
Required Apps Employees (hr)
Helpdesk (helpdesk)
Project (project)
Lines of code 1608
Technical Name pragmatic_helpdesk_jira_connector
LicenseOPL-1
Websitehttp://www.pragtech.co.in
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Required Apps Employees (hr)
Helpdesk (helpdesk)
Project (project)
Lines of code 1608
Technical Name pragmatic_helpdesk_jira_connector
LicenseOPL-1
Websitehttp://www.pragtech.co.in

Helpdesk Jira Connector

Our Pricing includes User Manual, 90 Days Support (Monday-Friday 10am to 7pm IST) and One time Setup

support@pragtech.co.in pragtech

We support for English / French / Spanish at an additional cost

Supported Odoo versions & platforms
Odoo.sh
Self Hosted
Enterprise
Community
Odoo Online

Works & tested on standard installations of Odoo with no third party apps

Free support only for odoo installations with no third party apps

Paid support availaible for Odoo installations with third party apps.

Our Service Offerings

Odoo Dedicated Resources
Odoo Success Packs
Odoo Turnkey Projects
To connect with us: support@pragtech.co.in

Helpdesk Jira Connector User Manual

Overview

A help desk is the first point of contact for customers and employees alike. When employees need someone to troubleshoot a printer, upgrade security on a laptop, or give them access to a new system, it’s the help desk to the rescue. When customers can’t get into their systems, need help with setup, or encounter a bug, it’s the help desk that typically gets a call.

Help desk software enables support agents to provide quick and easy answers to help seekers. The right help desk software makes it simple for agents to organize, prioritize, and resolve requests so nothing falls through the cracks.

Keeping this in mind Pragmatic Techsoft Pvt Ltd has built a module which integrates Odoo and Jira helpdesk to automatically synchronise all the tickets of Jira into Odoo.

Jira Interface :-

Step 1 : Create a project in Jira by clicking on the create project button.

Step 2 : Enter details for creating projects.

Odoo Interface :-

Step 3 : Sign In to Odoo Admin Account → Go to Settings → Companies Jira Configuration which allows following operations:


For Jira Token Generation follow these steps :


Go to https://confluence.atlassian.com/cloud/api-tokens-938839638.html as shown below.



Enter the Instance URL , Jira Login(Email ID) , Jira Token as shown below.

Once all the details are entered, click on “Test Connection”. If Authentication is successful then below message will come

Step 4 : Import from jira and click on the import project button.

Step 5: For Export tickets to Jira follow shown below screenshots.







Step 6: Users can also import/export the following above mentioned details automatically by using cron as shown below.







Note :

Following are ways to set priority at Jira Account.

1. Go to Jira Account Open Any Jira Project, Then Click on any Issue related to that project.

2. On the Issue click on " Configure ", As screenshot is given below.



3. On the Configure page, There is Priority Option-click on that. It's going to be set for that project. Follow screenshot.


Help Support Covid Relief

Pragmatic has always been contributing itswarsa social causes by exercising its Corporate Social Responsibility. We are pledged to COVID relief and have been donating a major share of our profits to COVID Pandemic Relief. By purchasing our apps and services you are becoming a part of helping the needy in these critical times. If you want to help further please connect with us and we will help you find NGOs whom you can donate directly.

support@pragtech.co.in

Contact / Support

(Monday-Friday 10am to 7pm IST)

Pragmatic Techsoft Pvt. Ltd.

Support

Pragmatic is a global open source enterprise software development, consulting and products company. Our philosophy is to use Open Source tools and technologies to provide cost effective and green solutions for our customers.

We are a dynamic and fast growing company committed towards creating value for our customers. Located in Pune, India the educational and IT hub of western India, we take pride in delivering rapid, customized open source enterprise applications following agile and lean software methods. Whether you are developing an application from scratch, working on an existing application or porting your application to a new platform or framework, we can meet your business needs.

If you need any help or want more additional features, you may contact us through:

www.pragtech.co.in

Our solutions focus on your problems

  • Odoo Implementation
  • Odoo Customization
  • ERP Development and Implementation
  • Odoo Ipass Cloud
  • AI for Odoo
  • Odoo Apps
  • Aws Marketplace Products
  • Business Engines

Get In Touch

Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).
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by depending on it, importing it and using its resources), but without copying
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or modified copies of the Software.
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