Manage Purchase Order With Helpdesk | Manage Helpdesk With Purchase Order

by
Odoo

53.86

v 14.0 Third Party 8
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Purchase (purchase)
Discuss (mail)
Invoicing (account)
Community Apps Dependencies
Lines of code 7921
Technical Name sh_helpdesk_po
LicenseOPL-1
Websitehttps://www.softhealer.com
Versions 18.0 15.0 13.0 14.0 12.0 16.0 17.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Purchase (purchase)
Discuss (mail)
Invoicing (account)
Community Apps Dependencies
Lines of code 7921
Technical Name sh_helpdesk_po
LicenseOPL-1
Websitehttps://www.softhealer.com
Versions 18.0 15.0 13.0 14.0 12.0 16.0 17.0
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Enterprise Community Odoo.sh

Manage Purchase Order With Helpdesk

If your company provides prepaid support services, meaning that the authorized user accepts responsibility for payment of the charges for use of the company's service. You can do that with this module. This module allows your helpdesk team to generate a request for quotation/purchase order directly from the helpdesk ticket vice versa they can generate a helpdesk ticket from the purchase order/request for quotation. It helps to provide resulting in faster responses to your vendor needs. You can easily manage products in tickets and display products in the ticket PDF report.

Related Modules


Helpdesk Advance

Website Helpdesk Advance

All In One Helpdesk Advance

All In One Website Helpdesk Advance

Features


  • Easy to create purchase order/request for quotation from the helpdesk ticket.
  • Easy to create helpdesk ticket from the purchase order/request for quotation.
  • We provide a separate security group to manage helpdesk ticket to purchase order & purchase order to helpdesk ticket operations.
  • You can filter tickets purchase order wise & purchase order ticket wise.
  • You can manage products in tickets as well you can display products in the ticket PDF report.

Tick security group "Purchase Helpdesk Ticket" to generate a request for quotation/purchase order directly from the helpdesk ticket as well generate a helpdesk ticket from the purchase order/request for quotation.


"Helpdesk Ticket" form view, press the "Create Purchase order" button to create a request for quotation/purchase order directly from the helpdesk ticket.


After that one wizard opens, select vendor, products, and fill other details then press the "Save" button.


Now, from the ticket, you can see generated purchase orders of that ticket using the "purchases" smart button.


So, from that purchase order, you can see tickets of that purchase order/request for quotation using the "Tickets" smart button.


You can create a helpdesk ticket from the purchase order/request for quotation using the "Create Ticket" button.


After that one wizard opens, fill the details and save it.


"Helpdesk Ticket" created.


You can see tickets of that purchase order/request for quotation using the "Ticket" smart button.


It opens tickets Kanban view.


Created ticket form view looks like this.


You can filter tickets purchase order wise.


You can filter purchase order ticket wise.

Manage Products


Goto user config setting, Enable 'Manage Products'.


You can select products for each ticket.


Ticket PDF report with the products.

Version 14.0.2 | Released on : 18 th November 2021

  • Fixed Minor Bug Fixed.

Version 14.0.1 | Released on : 2 April 2021

  • Initial Release.
  • Yes, this app works perfectly with Odoo Enterprise as well as Community.
  • No, Our helpdesk app works independently. The standard helpdesk app and our helpdesk app together not works!
    Here is the link where you can purchase our helpdesk enterprise app.
    Helpdesk Enterprise
  • Yes, we provide free support for 90 days.

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